Customer Engineering Product Specialist
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AI Summary
Serve as the senior technical link between the company and OEM customers to translate requirements into technical specifications and integration solutions. Lead technical discussions and validate prototype performance to ensure products meet customer system requirements.
We are looking for a talented Customer Engineering Product Specialist to join our team specializing in Engineering for our DBU International Technical Support Department in Karaganda, Kazakhstan.
Remote work from Astana, Almaty or another city in Kazakhstan is available.
In this role, you will make an impact in the following ways:
- Serve as the senior technical connection between Cummins and OEM customers, ensuring customer needs are clearly represented throughout new product development programs.
- Translate customer requirements and voice-of-customer insights into practical technical specifications, installation requirements, and product integration solutions.
- Partner with OEMs, Application Engineers, Subject Matter Experts, and VPI teams to support product selection, machine integration, and equipment design decisions.
- Deliver high-performance, cost-effective, and reliable system solutions that are optimized for customer applications, operating environments, and quality expectations.
- Lead technical discussions with customer counterparts, including product changes, design configurations, installation requirements, and complex issue resolution.
- Validate prototype machine performance and installation quality to ensure Cummins products are applied correctly and meet customer system requirements.
- Use tools and processes such as Installation Quality Assurance, Advisor, COLS, GCE, Analysis Led Design, and Six Sigma to support data-driven decisions and continuous improvement.
- Share technical knowledge by mentoring less experienced engineers, supporting technicians and student employees, and helping strengthen engineering processes across the team.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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