The Customer Engineer serves as the end-to-end product-solution owner, managing customer installations from technical discovery through implementation and launch. They are responsible for architecting custom solutions, defining technical requirements, and coordinating with cross-functional teams and third-party vendors to ensure successful project delivery.
What You Will Work On
Drive Product-Solution Ownership: Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase.
Customer Engagement & Technical Discovery: Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third-party software vendors and systems they depend on.
Architect Custom Solutions: Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows. Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations.
Scoping & Documentation: Define the expected product functionality and scope Statements of Work (SOW’s) with detailed software and configuration specifications. Translate ambiguous customer requests into clear, tightly-scoped technical requirements. Ensure integration dependencies, infrastructure requirements, and vendor coordination are documented before implementation begins.
Manage Expectations: Set clear expectations for the time, effort, and cost implications of custom features or additional functionality. Identify and communicate technical risks early, particularly when a customer's existing systems or vendor relationships may impact the integration path.
Product Expertise & Enhancement: Maintain expert-level knowledge in key product functionality. Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team.
Cross-Functional Launch Coordination: Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launches, including participating in daily stand-ups, kickoff meetings, training, and User Acceptance Testing (UAT).
Vendor & Partner Navigation: Serve as a key point of coordination with third-party software vendors during implementation. Understand when vendor cooperation is required, what level of access or partnership is realistic, and how to find viable paths forward when vendor constraints exist.
What We’re Looking For
Technical Translation & Communication: Exceptional communication skills (verbal and written) with a proven ability to translate between highly technical and non-technical audiences. Must be comfortable presenting integration architectures to a county IT team and explaining project timelines to a non-technical stakeholder in the same meeting.
Integration & Systems Thinking: Ability to assess a customer's technical environment and determine a viable integration approach. You should be comfortable reasoning about how data moves between systems (APIs, databases, file-based exchanges, on-premise servers) and identifying risks or blockers before they become implementation problems.
Customer Empathy & Partnership: Demonstrated ability to build relationships and develop trust with stakeholders quickly. Strong user-centered mindset with the ability to effectively relay customer goals and constraints to the internal team.
Technical Scoping & Judgment: Proven ability to scope technical work with enough precision that engineering can build against it. You should know what questions to ask during discovery so that a Statement of Work doesn't leave critical integration details unresolved.
Project & Risk Management: Proven ability to understand, prioritize, and accurately estimate the level of effort and implications for different project components. Strong organizational skills and the ability to flag risks to timeline or success criteria, especially when dependencies involve third parties.
Autonomy & Work Ethic: Demonstrated ability to continuously learn, work independently, make decisions with minimal supervision, and effectively manage shifting priorities in a high- growth, cross-functional environment.
Ability to Travel: This role requires travel 10-15 business days per quarter (approximately 15-20% annually).
Preferred Qualifications
Experience delivering technology solutions to local government, property tax administration, or public sector customers.
Strong understanding of systems and data integration, particularly in environments involving legacy or on-premise software.
Experience with ETL pipelines, RESTful APIs, SFTP-based data exchanges, and database connectivity (SQL, Oracle).
Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software.
Experience navigating third-party vendor ecosystems, including coordinating with external software providers on integration requirements, API access, or data exchange agreements.
Comfort working in environments where integration paths aren't always clean or well- documented, and creative problem-solving is required to bridge systems.
Benefits
Competitive compensation and stock equity plan
Comprehensive benefits package that includes medical, dental, vision, and life insurance
Company sponsored pre-tax retirement savings program (401k)
A flexible work environment that supports working from home
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