Customer Engagement Specialist

Role Overview

We are seeking enthusiastic, dependable individuals to join our remote team as Customer Engagement Specialist. This position combines customer interaction, research, and coordination to help clients navigate their vacation-planning needs with confidence.

You will engage with clients to understand what they are looking for, identify appropriate options, assist with organizing arrangements, and provide consistent communication throughout the process. No prior travel-industry experience is required, and training is provided for individuals who are new to the field.

Responsibilities

• Connect with clients to identify their vacation goals, preferred dates, destinations, interests, and budget while providing attentive and professional service.
• Search and compare resorts, hotels, cruises, transportation, excursions, tours, activities, and other vacation options that match client requests.
• Support the reservation process using approved supplier resources and keep confirmations, schedules, itinerary information, and other details organized.
• Maintain client engagement by providing updates, answering questions, following up on decisions, and assisting with routine adjustments when needed.
• Keep accurate records, review important details for completeness, and participate in continued destination and supplier education.

Benefits

• Fully remote with flexible part-time and full-time scheduling options
• Comprehensive onboarding designed for beginners
• No previous professional travel experience required
• Continued guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen communication, customer engagement, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Confident and professional communication skills
• Positive, service-oriented approach to working with clients
• Strong organization and attention to detail
• Ability to research information and compare available choices
• Effective follow-up and time-management abilities
• Comfortable managing multiple priorities and client requests
• Willingness to learn new digital platforms and processes
• Dependable, adaptable, and solution-focused
• Ability to work independently and stay productive remotely
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying country