Customer Engagement Representative

About Gallagher and eShepherd

Our purpose at Gallagher is to Protect what matters most, and we live it every day — whether that’s supporting farming businesses, advancing technology, or helping customers solve real-world operational challenges. We care deeply about our people, their families, and the communities we work alongside.

At eShepherd, we’re transforming livestock management through smart virtual fencing technology that gives ranchers greater flexibility, visibility, and control over their operations. By combining practical farming knowledge with world-class technology, we’re helping customers improve productivity, sustainability, and animal management outcomes.

We’re in an exciting stage of growth across North America and globally. Our culture is entrepreneurial, collaborative, and fast-moving, with teams across the USA, Australia, and New Zealand working together to build solutions that create meaningful impact for customers every day.

We’re building the future of livestock technology. Come join us.

About the role

We’re looking for a Customer Engagement Representative to help expand the reach of the eShepherd platform across North America. In this role, you’ll focus on generating and qualifying opportunities, building relationships with prospective customers, and supporting the sales journey from initial engagement through to handover and onboarding.

You’ll work closely with ranchers, producers, and industry stakeholders to understand their operational challenges and demonstrate how virtual fencing technology can deliver real value within their businesses. This is a highly relationship-driven role that combines sales strategy, customer engagement, and practical agricultural understanding.

Working alongside Business Development Managers and the wider eShepherd team, you’ll play a key role in driving pipeline growth and helping scale the business across the region. The role is well suited to someone who enjoys building connections, identifying opportunities, and working in a fast-paced growth environment where no two days look the same.

What you’ll be doing

In this role, you’ll focus on building strong relationships across the livestock industry while helping ranchers understand the value and practical application of the eShepherd platform. You’ll manage opportunities throughout the sales journey — from initial engagement and qualification through to product demonstrations and supporting successful customer handovers.

You’ll work closely with Business Development Managers, Customer Success teams, and wider eShepherd stakeholders to help grow market presence across North America. Success in this role comes from being proactive, commercially minded, and genuinely interested in helping customers solve real operational challenges through technology.

Key responsibilities include:

• Traveling to events to represent eShepherd – including presenting, speaking and joining panel discussions

• Identifying and qualifying new opportunities across the livestock and grazing sector

• Building relationships with prospective customers and conducting product demonstrations

• Supporting regional sales strategies and managing pipeline activity through CRM systems

• Leading customer conversations, handling objections, and supporting contract discussions

• Collaborating with internal teams to ensure a smooth transition from sales to onboarding

• Staying informed on market trends, competitor activity, and emerging AgTech developments

Who you are

You’re a commercially minded relationship builder who enjoys connecting with customers and identifying opportunities to deliver value. You bring experience from a sales, business development, customer engagement, or solution-selling environment and are motivated by achieving results while building long-term partnerships.

You’ll ideally have experience within agriculture, livestock production, AgTech, or grazing systems, along with a genuine understanding of the challenges and opportunities facing ranchers and producers today. You’re comfortable having consultative conversations, presenting solutions confidently, and helping customers navigate change through technology.

You’ll thrive in this role if you bring:

• Experience in solution sales, customer engagement, business development, or account management

• Agricultural, livestock, or AgTech industry knowledge, particularly within beef cattle or grazing systems

• Strong communication and presentation skills with the ability to build trust quickly

• A proactive, results-driven mindset with strong commercial awareness

• The ability to manage pipeline activity and work independently in a fast-paced environment

• Experience using CRM platforms and sales tools to manage opportunities and reporting

• Strong collaboration skills and the ability to work effectively across global teams

• Curiosity, adaptability, and the confidence to contribute within a growing business

• You’ll have an advantage if you’re located close to an airport to enable you to keep up with the travel aspect of the role

Experience working within an international or globally focused business would be beneficial, though not essential.

Why join us

At Gallagher and eShepherd, you’ll be part of a global organization with a strong purpose and a growing presence in the AgTech sector. You’ll have the opportunity to contribute directly to the growth of a technology platform that’s helping shape the future of livestock farming while building meaningful relationships across the agricultural industry.

We also offer:

• A base annual salary of 75 - 89k USD + yearly performance-based incentive
  (Actual compensation within this range may vary based on experience, skills, qualifications, and other job-related factors.)

• Career growth opportunities within a rapidly scaling global business

• The energy and pace of a growth-stage technology company backed by Gallagher stability

• A collaborative and supportive team culture

• Medical, dental, and vision coverage

• Life and disability insurance

• 401(k) and wellness programs

• Employee Assistance Program and wellbeing support

• The tools, technology, and flexibility you need to succeed in a remote role

Learn more about us: eShepherd Intro North America

If you’re excited by the opportunity to combine agriculture, technology, and relationship-driven sales in a growing global business, we’d love to hear from you.

Applications will be reviewed as they are received, and we may progress candidates prior to the advertised closing date.