Customer Accountant I

Essential Responsibilities:

• Assist in daily implementation activities, including meetings, vendor interactions, and reporting.

• Troubleshoot and resolve issues that arise during the implementation process.

• Maintain positive vendor relationships by delivering exceptional customer servic.

• Oversee quality assurance for team tasks including chargeback and return check efforts. 

• Coordinate with collection vendors in the event of errors or identified issues.

• Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.

• Reconcile vendor accounts and statements to ensure accurate billing.

• Conduct daily and monthly reconciliations of collection programs nationwide.

• Manage daily collection escalations from the collection partners.

• Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.

• Exhibit strong communication, problem-solving, organizational, and delegation skills.

• Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.

• Adhere to SOX controls, company policies, and procedures.
• Perform additional duties as required.

Qualifications: 

• A minimum of 3 years of experience in accounting or accounts payable. 

• At least 3 years of experience in implementation and collections. 

• A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience. 

• Proficient in a range of software applications, particularly in word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus. 

• Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution. 

• Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines. 

• Executes responsibilities with professionalism and follow-through, maintaining high ethical standards. 

• Upholds strict confidentiality regarding all company, employee, and customer matters. 

• Works effectively in a team environment and collaborates with individuals across various business areas. 

• Exhibits strong time management skills. 

• Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data. Maintains composure in challenging situations and effectively escalates issues to management when necessary.