Customer Account Manager (remote Europe)

This is a commercially-focused, end-to-end ownership role at the intersection of account management, renewals, and sales support. You will own Revolgy's small-account portfolio - organisations under 300 seats across Google Workspace, JumpCloud, Google Cloud, and AWS - and run the full customer cycle yourself: pricing, quoting, negotiation, closing, and renewal. You will also support renewals across the entire customer base and act as a commercial bridge to the Sales team on presales, packaging, and vendor collaboration.

At a Glance

• Location: Fully Remote, Europe
• Contract: Full-time
• Focus: End-to-end ownership of small accounts and renewals support across the full customer base, including pricing, packaging, vendor management, and pre-sales support
• Target start: As soon as possible

About Revolgy

Revolgy is a leading multinational provider of digital transformation services, helping over 2,000 clients worldwide get the most from Google Cloud Platform, Google Workspace, and Amazon Web Services. As a Premier Partner of Google, we deliver programmes of real scale and complexity — and we are building the commercial infrastructure to support a growing and increasingly diverse customer base across multiple markets.

What We Offer

Real Ownership From Day One — You will own a full account portfolio end-to-end, with the autonomy to decide how to prioritise, tier, and run it. No hand-holding, no micromanagement.

A Book of Business Already in Motion — You are not starting from zero. There is an existing portfolio, renewal pipeline, and vendor relationships ready for you to take hold of and grow.

Depth of Vendor Exposure — You will work directly with Google, AWS, and JumpCloud on pricing, incentives, and partner programmes — the kind of vendor-side experience that is genuinely hard to find elsewhere.

An AI-First Way of Working — We expect you to use AI to automate the repetitive and focus your energy on the work that actually moves the needle. If you like finding smarter ways to do things, you will fit right in.

Room to Grow — The scope of this role expands with the business. Strong performance here opens doors to broader commercial ownership.

A Team That Moves Fast — We value initiative over process, delivery over perfection, and people who figure things out rather than wait to be told.

What You Will Work On

You will own the small-account portfolio and support renewals across the full customer base. In practice, that means:

Small-Account Ownership

• Own the full customer cycle for accounts under 300 seats (Google Workspace, JumpCloud, Google Cloud, AWS): qualification, pricing, quoting, packaging, negotiation, closing, and renewal
• Operate a tiered model - proactive engagement for top-tier accounts by revenue, risk, or upsell potential; automated, self-serve renewals for the long tail
• Drive retention, satisfaction, and account growth; identify and action upsell and cross-sell opportunities using usage and satisfaction data
• Act as the primary point of contact for these customers

Renewals Support - All Customers

• Assist with end-to-end renewals across the entire customer base and all service lines, ensuring contract continuity and revenue stability
• Use data analytics to flag renewal risks and growth opportunities ahead of contract dates
• Partner with the Sales team and account owners on renewals for larger customers, providing pricing, paperwork, and vendor-policy support

Pricing, Packaging & Commercial Paperwork

• Build productised, packaged offers with clear pricing across the customer base
• Execute special pricing requests, ensuring alignment with vendor policies and margin integrity
• Prepare and manage all commercial paperwork — quotes, order forms, and coordination of contracts, NDAs, and SOWs with the Contract & Compliance Specialist

Presales Support

• Assist the Sales team with scoping, proposal preparation, pricing inputs, and qualification
• Act as a commercial and technical bridge between Sales and delivery to ensure proposals are grounded in what we can actually deliver

Vendor & Partner Collaboration

• Work directly with Google counterparts on resell - pricing, incentives, deal registration, and approvals - and with AWS and JumpCloud as needed
• Translate complex vendor licensing and pricing policies into clear, actionable advice for customers and the Sales team

What Makes You a Fit

You will need:

• 2+ years of experience in account management, renewals, or a commercial role where you owned customer outcomes independently
• Comfort running the full commercial cycle - pricing, quoting, negotiating, closing - without needing someone to hold your hand through it
• Experience working with high-volume account books and the ability to prioritise, tier, and automate so nothing slips through the cracks
• Familiarity with vendor or partner resell environments - Google, AWS, or similar - or a strong ability to get up to speed quickly on licensing and pricing policy
• Comfort in spreadsheets, CRM tools, and fast-moving environments with shifting priorities
• Excellent English, written and verbal

You will thrive here if you:

• Take ownership without being asked - you see what needs doing and you do it
• Are energised by a high-volume workload, not overwhelmed by it
• Can communicate clearly and directly with customers, vendors, internal Sales, and Finance
• Default to automation and tooling when faced with repetitive tasks
• Treat deadlines as commitments, not suggestions
• Are curious about B2B SaaS, cloud platforms, or vendor co-marketing - even if your experience there is still developing

Our Process

We keep our hiring process efficient and transparent with an extended application and two rounds of interviews. Here is what to expect:

1. Extended Application: Apply directly through our career page with a streamlined form and a brief video intro, allowing you to introduce yourself on your own schedule.
2. People & Culture Call (60 min): A Google Meet conversation about your background and approach, with exercises and puzzles to understand how you think.
3. Meet the Team (60 min): You will meet your future collaborators and work through role-specific exercises - the kind you would encounter on the job.
4. Alignment & Offer: We align on scope, compensation, timeline, and ways of working before getting started.

Sounds Like You?

If you want a role where you own a real book of business, work directly with the world's leading cloud vendors, and have the autonomy to build a better commercial engine - we would love to hear from you. Apply below, or reach out if you have questions before committing.

Revolgy is an equal opportunity employer. We welcome applications from candidates of all backgrounds and are committed to building a team as diverse as the clients we serve. We aim to provide timely, respectful feedback to every applicant.