Cruise Consultant

Overview

Founded in 1987, Cruise Specialists, an Internova Travel Group company, is an award-winning cruise and tour agency of experienced and caring professionals dedicated to sending clients on luxury cruises and tours. As a proud member of Travel Leaders Network, we offer access to a wide range of exclusive rates and amenities. Cruise Specialists is headquartered in Seattle, Wash.  Click here for more information about Cruise Specialists.

Responsibilities

The Cruise Consultant delivers highly personalized services for existing and new clients. Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision.  Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet.

Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.

• Research and prepare proposals to present to clients
• Provide clear, accurate pricing, along with the benefits of working with Cruise Specialists
• Provide recommendations for all ancillary items including insurance, hotels, and air.
• Process quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system. When appropriate, follow up. +
• Ensure clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
• Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
• Provide exceptional customer service to existing, new and referred clients.
• Address client issues as they arise and involve management as appropriate
• Participate in other duties and projects as assigned by Director of Sales. 

Qualifications

• 5+ year travel industry experience required, in the cruise market preferred
• Knowledge of most cruise lines, ships, and destinations around the world
• Knowledgeable of the various Cruise Line booking tools
• Exceptional proven sales and customer service skills
• Competent with Excel, Word and Zoom and able to absorb new technology
• Friendly disposition with a natural willingness to do more than is expected
• Ability to work independently as well as a team member, self-starter
• Excellent written, verbal, and interpersonal communication skills
• Outstanding organizational skills, attention to detail and the ability to multi-task
• Ability to work under pressure while maintaining a high level of accuracy
• Ability to recognize when management involvement is necessary
• Ability to absorb and retain, or keep easily found records of much information
• Cruise Line or Travel Agency experience is required.

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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