Crop Insurance Area Claims Supervisor

As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success. 

AgriSompo North America is a part of AgriSompo, Sompo International’s global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide.  Sompo International, AgriSompo’s parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect.  Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.

As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country.  A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.

Job Description

AgriSompo has a unique opportunity for an Area Claims Supervisor on our Great Lakes team.

This job is primarily responsible for ensuring completion of Multi-Peril Crop Insurance (MPCI), Private Product and Named Peril crop claims within assigned territory.  Responsibilities include, but are not limited to, developing and training staff, developing and maintaining internal communications to ensure efficient claims service, and serving as the local expert to provide guidance on claims adjusting issues and questions/concerns. 

Location: This position will be based remotely in Pennsylvania or Delaware. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Build and maintain professional relationships with the Regional Leadership team (Regional Vice President, Regional Claims Manager, Regional Operations Manager and Regional Marketing Manager) and other departments (Compliance, Underwriting, Accounting, Agents, etc.) to ensure open and effective communication between departments in order to process claims efficiently and correctly. 
• To stay abreast of and understand growth and growth potential. 
• Compile and provide information to the Regional Claim Manager to ensure their awareness of claims related developments which will be used by Management in various scenarios (e.g. budgetary decisions, staffing decisions, claims processing, etc.). 
• Ensure efficient use of resources in the management of budget, e.g. track and analyzing number of claims worked by adjusters to ensure appropriate staffing levels. 
• Track claim productivity data, including days from Assigned to Adjuster to First Contact with Insured, from Signed status to In Office status and Adjuster Notes usage, for use in performance management and various business decisions. 
• Identify training gaps/needs for area claims staff and forward to RCM and Claims Training to ensure the established service levels are met or exceeded. 
• Work with staff to ensure claims are being closed and paid within the established service level goal; ensuring issues are taken care of before exceeding service level goal. 
• Provide guidance and serve as an informational resource for adjusters (e.g. routinely audit adjuster’s work to ensure consistency and accuracy, follow regulatory and company rules, policies and procedures). 
• Oversee staffing and job development activities (hiring, training, employee performance management, task delegation, coaching, promotions, corrective actions, terminations, etc.); develop, communicate, and manage individual staff performance expectations that align with company goals. 
• Exhibit qualities consistent with company philosophies, to ensure exemplary levels of service to all parties. 
• Other duties as assigned. 

What you'll bring:

Education 

Required – High school diploma or equivalent or equivalent training and work experience. 

Preferred – Bachelor’s degree in business, management, or agriculture. 

Experience 

Required – 5 years’ crop insurance claim experience,  

Preferred – 2+ years’ supervisory/management experience. 

License/Certification 

Required – Valid driver’s license and satisfactory driving record to meet company requirements. 

Required – Licensing and CAPP certification in accordance with FCIC and State requirements. 

Knowledge, Skills, and Abilities 

• Basic mathematical skills (add, subtract, multiply, divide). 
• Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization. 
• Ability to complete documentation requirements. 
• Ability to utilize analytical thinking; find facts and solve problems. 
• Ability to remain self-motivated and efficient. 
• Ability to work both in an office setting and outdoors in a farm environment. 
• Ability to work well both independently and within a team environment. 
• Ability to remain focused on exceptional customer service, both internally and externally. 
• Working knowledge of crop insurance regulations, policies, procedures and best practices. 
• Works effectively under pressure and able to work within tight deadlines. 
• Willingness to take initiative and work with minimal supervision. 
• Strong time management skills with ability to prioritize. 

Physical Requirements & Work Conditions

Physical Demands & Requirements 

Sedentary work.  Exerting up to 20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

Ability to stand or sit constantly/continuously. 

Hearing.  Perceiving the nature of sounds at normal speaking levels with or without correction.  Ability to receive detailed information through oral communication, and to make the discriminations in sound. 

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. 

Environmental Conditions 

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job. 

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment. 

Travel, up to 60% (actual amount of time dependent upon region(s) supported). 

Salary Range: $85,000– $95,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.  Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.