Credit Hire Recoveries Specialist - German Speaking - Remote / Homeworking

Overview

We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for German speaking team members to join our Non Fault Claims Recovery department.

Whether you’re new to the industry or experienced in non-fault motor claims, this is an exciting opportunity to manage your own portfolio of claims while also supporting litigation strategies. You will be in contact with repairing garages, insurance companies, solicitors and our customers to obtain all the information that you need to successfully negotiate payment on your claim load. 

Training: 

You will be provided with the training and guidance required to work through a portfolio of outstanding rental charges with insurers and manage a number of claims through to a successful conclusion. In addition, there will be other essential tasks that you will have the opportunity to become involved in, all of which will further your knowledge of both the department and the business.

Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation.

Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.

Hours:

• Full time (40hrs)
• Monday - Friday 7:00- 4:00 or 8:00am-5:00pm

Location: 

• This role can be 100% remote within the UK or office based at our European Contact Centre: Victoria Road, Aldershot, GU11 1EJ

Salary:

• £27,000.00 basic plus a £2000 Language bonus  (based on 40 hour working week)

Responsibilities

If you are a German and English speaker new to claims, or a claims professional with previous experience looking to further your career then look no further!

The main responsibilities of this role are to: 

• Manage recovery claims portfolios: liaise with repairing garages, insurers, solicitors, and customers to secure payments.
• Negotiate settlements: apply technical expertise to achieve optimum recovery outcomes.
• Customer service excellence: resolve complaints swiftly and minimize disruption to customers.
• Drive litigation strategies: work with panel and policy-holder solicitors to maximize recovery percentages. Ensuring consistency and accuracy in all relevant admin procedures

Qualifications

You don’t need loads of industry experience to join us. We are looking for people with bags of enthusiasm and the following skills:

• An aptitude for delivering great customer service
• Candidates should be fluent in spoken/written English and German
• Excellent communication skills and attention to detail
• A competitive spirit and the drive to meet targets and deadlines
• Demonstrated time management skills
• A knowledge of Microsoft Office products, internet and telephone skills

Key (minimum) requirements - Personal

• Must be able to provide a suitable home-office environment which is free from noise and any distractions.
• Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
• Router must be VOIP compatible
• Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)

Additional Information

• Will be provided with Laptop, Headset and Phone within the first few weeks of starting
• Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

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