Credit Controller

Credit Controller

Full-time • Remote role.

About the Company

Ultra Sports Clinic is a leading sports injury and rehabilitation group with multiple clinics across London. We specialise in the assessment, treatment, and rehabilitation of sports injuries, helping our patients recover effectively and return to peak performance. Our expert team has built a distinguished reputation working with a wide and varied patient base, including elite and professional athletes, high-profile sports teams and organisations, sports personalities, and individuals who are simply passionate about achieving their personal best and maintaining an active lifestyle.

About the Role

We are looking for an experienced Credit Controller to join our finance team, taking ownership of the sales ledger and collections process for our patients accounts while supporting wider general accounts duties. This role is essential to the company's ongoing operations and financial stability, helping to ensure customer payments are managed effectively and that cashflow remains stable as the business grows.

Reporting to the Finance Manager, you will be the friendly but firm voice behind keeping our accounts on track, chasing outstanding payments, resolving queries, and building positive relationships with customers to encourage timely payment.

This is a great opportunity for someone with solid credit control experience who enjoys variety in their day-to-day work. Alongside your core collections responsibilities, you will get involved in general accounts administration, helping to keep our finance processes running smoothly. You will be a clear communicator, comfortable handling sometimes difficult conversations with empathy and professionalism, and confident managing your own workload within a small, supportive team.

Key Responsibilities

Billing & Invoicing

• Creating, submitting, and managing patient accounts and invoices across multiple systems (Cliniko, Splose, and Healthcode), including via insurer portals or direct email as required
• Issuing invoices, statements, reminder notices, and ad hoc credit control correspondence in line with company procedures
• Processing card receipts taken in clinic or via phone and allocating to patient records

Payment Collection & Query Resolution

• Monitoring outstanding invoices and ensuring timely collection of payments once raised
• Chasing overdue and underpaid invoices via telephone, email, and written correspondence, including proactive follow-up with patients and insurers, in line with company debt collection processes
• Resolving payment queries and disputes professionally and efficiently, liaising directly with patients and insurers through to final clearance

Reconciliation & Reporting

• Allocating incoming payments and reconciling patient accounts, including reconciling insurer remittance/bank payments against open invoices
• Preparing regular aged debt reports across multiple locations and providing updates to management
• Maintaining accurate, detailed notes and records of all actions taken, with high attention to detail

Team & Compliance Support

• Supporting the finance team with month-end processes, general accounts administration, reporting, and reconciliation
• Ensuring healthy cashflow and achieving credit control KPIs such as debtor days
• Covering for team members during annual leave or sickness
• Ensuring compliance with company policies and financial controls

What We are Looking For

Essential

• Previous experience as a Credit Controller
• Solid understanding of accounts receivable and debt collection processes
• Confident communicator, comfortable dealing with customers
• Strong organisational skills with attention to detail
• Able to manage a busy workload and meet deadlines
• Good working knowledge of Microsoft Office, particularly Excel
• Quick to pick up new systems
• Comfortable working independently within a small, growing team

Desirable

• Experience within healthcare, medical, or service-based industries
• Familiarity with Xero accounting software