CRC Benefits - Technology Solutions Trainer (Remote)

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

The Technology Solutions Trainer (TST) is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions. The TST will also contribute to process improvement initiatives and maintain a high level of customer service.

This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Required Responsibilities:

• Collaborate with all pre- and post-sale/service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation.

•    Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment. During this time, the TST will gather missing information required, identify obstacles, set appropriate expectations, establish trust, offer

additional training if needed, and build a relationship with broker.

•    Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings. To include but not limited to CRQS, AWS, BenAdmin products and how they integrate. Be market technology experts.

•    Demonstrate adaptive training styles to target audience’s capabilities/skills during regular client trainings and demos. Ability to educate client through virtual or in person meetings on offerings available within market and the necessary next steps including paperwork needed for submission to the BenAdmin team if applicable.

•    Analyze clients’ business needs and pain points and address them through promotion of technology solutions available within the market to elevate their business growth.

•    Continuously monitor, document updates, and evaluate a brokers group build progress via internal tools and provide update communications as outlined through the entire build process.

•    Works as a willing partner with each respective department to enhance the broker’s experience with each case; participates in projects and meetings as requested.

•    Provide superior customer service to internal and external customers in all encounters that is timely, thorough, and appropriate.

•    Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings. To include but not limited to CRQS, AWS, BenAdmin products and how they integrate.

• Participate, contribute, and review development of training, tools, document and Standard Operating Procedures while actively participating when requested in User Acceptance Testing (UAT) for new development tools or processes.
• Ability to work overtime and occasionally longer hours/weekends during peak business periods and travel for meetings occasionally; not to exceed 10%

Required Qualifications:

• Degree in technology-based field or HS diploma/GED with 3-4 years working with technology software required.
• Outstanding verbal and video presentation skills.
• Positive attitude toward customer sevice (solution oriented and ability to deal with ambiguity).
• Ability to professionally articulate clearly and conversationally, and compose clear, concise, professional correspondence and response letters/emails to internal and external clients.
• Ability to work in a team environment and build strong cross functional relationships.
• Competent PC skills, proficiency in MS Office products and web browsers.
• Desired ability to work with both internal and external clients at all professional title levels.
• Proficient in conducting technical product demo/training sessions on a regular basis.
• Demonstrated ability to easily learn new systems, applications and technology.
• Demonstrated ability to manage workload in many stages of process management.
• Ability to manage to deadlines effectively.
• Excellent research and problem-solving skills with strong attention to detail.
• Demonstrates ability to follow a regular business cadence to organizing their workload, priorities, and activities in a timely manner.
• Minimum of three years related experience in fields of Insurance, BenAdmin, broker agency, carrier and benefits insurance.

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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