Correspondent

We are hiring a Correspondent at BCBST! 

This role is responsible for preparing and responding to member and provider correspondence related to insurance products, claims, accounts, and services. The Correspondent explains policies, laws, and regulations clearly in written communications, modifies correspondence templates as needed, and processes incoming and outgoing letters and emails. Responsibilities also include collaborating with internal teams to gather required information and providing backup support to the Customer Service team by answering calls when necessary. This position may assist other roles as needed, and overtime may be required based on business needs.

To be successful in this role, candidates should have prior experience working with FACETS and previous experience in BlueCare Customer Service and/or Claims, along with strong communication skills and the ability to explain policies, laws, and regulations clearly and accurately.

We foster a culture where innovation is encouraged, supporting employees with the tools and resources needed to succeed while promoting growth, creativity, and continuous learning.

Note:

• This is a remote role within a collaborative and supportive team environment
• Schedule: Monday-Friday 8AM-5PM EST

Job Responsibilities

• Explaining policies, laws and regulations within correspondence clearly; modifying correspondence documents and templates when necessary.
• Preparing correspondence received about insurance products, claims, accounts, services, etc.
• Distributing and collecting correspondence letters and emails and processing outgoing ones.
• Working with internal stakeholders to obtain relevant information needed for correspondence.
• This position may be required to back up and/or provide assistance to other positions as needed.
• Work overtime as required

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 1 year - Applicable system experience (Facets, etc.)
• 1 year - Customer service and/or claims experience

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations

Number of Openings Available

Worker Type:

Company:

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.