Corporate Travel Consultant

Job Purpose:

Reed & Mackay is looking for Corporate Travel Consultants to join its Operations Team. The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.  We are seeking Corporate Travel Consultant across all time zones in the US.

Key Responsibilities:

• Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile
• Effectively manage your workload to meet all deadlines as required, internally or client driven
• Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
• Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
• Pre-trip approval knowledge will be an advantage
• Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients
• Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
• Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
• Good knowledge of high speed domestic and intercontinental rail options required

What We're Looking For:

• Must be fluent in English (excellent verbal and written language).
• Experience and knowledge of pre-trip approval systems.
• Manage your own tickets issuance for both Air and Eurostar.
• Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.
• Exceptional telephone manner and good written skills.
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines • Has achieved a continuous record of experience in a core business travel environment.
• Minimum qualification level to Fares & Ticketing VAII (formally BA2).
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
• Good knowledge of US Domestic and European rail provider frameworks and reservation systems.
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
• Knowledge of Low-Cost Carriers in the market and their different products available.
• Experience of mixed mode booking tools, and how to support both offline/online bookings.
• Have a ‘team player’ approach to an office environment.
• Experience in using MS Word and Excel software packages.
• Excellent interpersonal skills and good attention to detail.
• Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes.
• Flexible approach to working environment and willingness to work on at different office locations.
• Ability to build a good rapport with all clients.

Our Benefits

Reed & Mackay offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Reed & Mackay success. To promote balance, we offer paid time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.