Conversion Agent (German, English)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression;

• We evacuated teammates and their families from frontline areas, helped them relocate, and provided financial support;

• We supplied the team with charging stations;

• We continue to work together for the future of Ukraine.

We are currently seeking a Conversion Agent (German Desk) to join our team

This role is part of a newly launched international project focused on helping potential customers throughout their purchasing journey. You'll work with warm leads who have already expressed interest in premium products, guiding them through the decision-making process and delivering an outstanding customer experience.

This is a sales-focused role, ideal for professionals who enjoy consultative selling, relationship building, and creating personalized customer interactions.

Working schedule:

• Monday–Friday

• Approximately 08:00–17:00 CET

• 1-hour break

• Fully remote work

Your future responsibilities include:

• Following up with warm leads who have requested product information and shared their contact details;

• Making outbound calls to customers across the DACH region and other European markets;

• Communicating with customers in both German and English;

• Presenting products, answering general questions, and supporting customers throughout their purchasing journey;

• Building trust and creating a premium customer experience during every interaction;

• Handling basic objections and helping interested prospects make confident purchasing decisions;

• Recording customer interactions, feedback, and next steps in CRM systems;

• Escalating complex product, pricing, delivery, or payment-related questions to the appropriate internal teams;

• Following established sales processes, communication guidelines, and quality standards.

Communication channels:

• Outbound phone calls;

• CRM system;

• Messaging tools.

This position focuses on sales consultations rather than traditional customer support.

Needed experience & skills:

Required:

• German proficiency (C1–C2);

• English proficiency (C1);

• 1–3 years of experience in sales, customer consultations, or similar customer-facing roles;

• Experience communicating with customers over the phone.

Soft skills:

• Excellent communication and active listening skills;

• Strong interpersonal skills and the ability to build rapport quickly;

• High level of ownership and accountability;

• Empathy, patience, and customer-oriented thinking;

• Confidence in handling objections and guiding customers through the decision-making process.

Work with EverHelp is about:

• Fully remote collaboration;

• Working with international teams and premium global products;

• Professional onboarding with a paid training program;

• A collaborative environment where teammates support each other's growth;

• Opportunity to develop consultative sales and communication skills in an international environment.

Training program:

• 10-day training program (80 hours) before starting independent work;

• Paid training;

• Product knowledge, communication standards, sales processes, and CRM tools are covered during onboarding.

What makes this role unique?

• You'll work with warm leads rather than cold outreach;

• Every customer interaction is expected to deliver a true "WOW" experience;

• You'll represent a premium international brand where relationship-building and consultative communication matter more than aggressive selling;

• You'll become part of a growing international project from its very beginning.

Submit your resume and join our team! 🚀