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AI Summary
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Contract Manager – Activities
About Us
At HBX Group, we are a global TravelTech ecosystem connecting and empowering businesses across the world of travel. Through data, innovation, and strong partnerships, we deliver seamless experiences and help our partners grow.
Within our Activities division, we focus on building competitive, high-quality product portfolios that meet evolving market demands. Our teams operate in a fast-paced, data-driven environment where ownership, adaptability, and collaboration are key to success.
Job Summary
As a Contract Manager, you will be responsible for managing and optimizing a portfolio of suppliers, ensuring the product remains competitive, available, and aligned with market needs.
This role combines supplier relationship management, negotiation, reporting, and operational execution, with a strong focus on performance tracking, prioritization, and continuous improvement. You will work closely with internal teams and external partners to drive revenue, maintain product quality, and unlock growth opportunities.
Job Responsibilities
Supplier & Portfolio Management
Manage a portfolio of Activities suppliers, ensuring product availability and competitiveness at all times.
Maintain and develop strong relationships with suppliers, acting as the main point of contact.
Ensure existing products remain optimized and aligned with market expectations.
Contracting & Negotiation
Negotiate commercial conditions including rates, inventory, offers, and contract terms.
Ensure renewal contracts are competitive and available in time to capture demand.
Benchmark competitors and proactively renegotiate where needed to maintain market positioning.
Performance Analysis & Reporting
Analyze portfolio performance through bi-weekly reports and statistics, identifying trends and opportunities.
Monitor KPIs and take actions to improve conversion, revenue, and product performance.
Provide insights and explanations on portfolio performance using data and market knowledge.
Operational Excellence
Manage multiple processes simultaneously, ensuring accuracy, timeliness, and quality.
Prioritize tasks effectively based on business impact and deadlines.
Maintain updated product content (rates, inclusions, descriptions, availability).
Solve operational issues and coordinate solutions with internal teams and suppliers.
Collaboration & Stakeholder Management
Work closely with internal stakeholders (Sales, Operations, Revenue, Product teams).
Support cross-functional initiatives and ensure alignment on commercial priorities.
Represent HBX Group in supplier meetings and market visits.
Required Skills
Strong prioritization and time management, with the ability to manage multiple processes simultaneously.
High level of analytical thinking, comfortable working with reports, data, and performance metrics.
Strong commercial mindset with negotiation capabilities.
Excellent relationship management and communication skills.
High attention to detail and process discipline, with flexibility to manage changing priorities.
Problem-solving mindset and ability to work independently.
Required Tech Skills
Intermediate Excel skills (data analysis, reporting, tracking KPIs).
Experience working with internal systems, contracting tools, or booking platforms.
Ability to analyze data and translate insights into actions.
Familiarity with reporting tools and dashboards is a plus.
Qualifications & Experience
1–3+ years of experience in contracting, sourcing, account management, or similar roles.
Experience in travel, tourism, or supplier management is highly preferred.
Fluent in English and Portuguese for communication with global teams.
Availability to travel as part of supplier relationship management.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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