Content Designer
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AI Summary
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At Humana, we're building human-centered experiences that help people navigate healthcare with confidence. We're looking for a Content Designer to support content design and strategy across product experiences within our digital ecosystem.As part of Humana's Consumer Digital team, you'll create and optimize content that helps people choose, understand, and use their healthcare plans. You'll work as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps, and emerging digital surfaces.
This role is ideal for someone who is continuing to grow their content design craft, combines strong content skills with product thinking, uses research and data to inform decisions, and enjoys solving complex communication challenges in a regulated environment. You'll collaborate closely with product, design, research, engineering, legal, compliance, and content design peers to create experiences that are clear, accessible, and user-centered.
What you’ll do
Own content design for assigned features, user journeys, and projects using research, analytics, and content assessments (audits, inventories, touchpoint mapping)
Translate research, stakeholder, and journey insights into clear, actionable digital experiences
Plan and execute content throughout the product lifecycle, including creation, review, approval, and quality assurance
Simplify complex healthcare information into clear, accessible content across UI, microcopy, and multi-channel experiences
Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy
Partner with product management, design, research, engineering, legal, and compliance teams to deliver cohesive experiences
Apply and contribute to content guidelines, standards, reusable patterns, design systems, and supporting tools
Use analytics, feedback, and testing insights to identify opportunities and improve content performance
Contribute content recommendations during discovery, ideation, and iterative design activities
Identify content opportunities and recommend improvements that support user needs and business goals
Scope and impact
Own content for assigned features, user flows, and projects from discovery through optimization
Contribute to product decisions through content design, research insights, and human-centered design practices
Support scalable content systems, including information architecture, reusable patterns, and design system adoption
Improve content quality, clarity, consistency, and accessibility across experiences
Drive continuous improvement through measurement, testing, iteration, and feedback
Why this role matters
You'll help make healthcare experiences clearer, more accessible, and easier to navigate, enabling people to get the information they need to make confident decisions about their health. Through your work, you'll contribute to experiences that improve understanding, support business goals, and advance Humana's commitment to delivering human-centered healthcare solutions.
Use your skills to make an impact
Required Qualifications
3+ years of experience in content design, UX writing, content strategy, or a related discipline, with experience contributing content from discovery through delivery and iteration
Strong writing and editing skills, with the ability to simplify complex or regulated information
Experience conducting content audits, leveraging research findings, and using data to inform content decisions
Working knowledge of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards
Experience collaborating within cross-functional product teams and a portfolio demonstrating content design work and user impact
Demonstrated ability to manage multiple priorities and work independently while collaborating effectively across disciplines
Familiarity with human-centered design practices, UX processes, and design tools such as Figma
Preferred Qualifications
Experience in healthcare or other regulated industries
Familiarity with SEO and content optimization practices
Experience contributing to guidelines, templates, governance processes, or design systems
Knowledge of inclusive and accessible design principles
Experience working within agile product teams
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-13-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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