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ALOHA PACIFIC FEDERAL CREDIT UNION

Contact Center Representative (HI or NV Remote)

Posted 22 days ago
$18 - $23.98 per hour
0-2 years experience
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AI Summary

The representative performs call center duties, including teller and member services for phone-in members. They must ensure all actions align with quality service objectives and credit union policies.

$1,000 HIRING BONUS


JOB SUMMARY

Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.



QUALIFICATIONS


EDUCATION and/or EXPERIENCE

  • One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
  • Knowledge of and experience with customer service principles and practices
  • Administration and clerical processes
  • Six (6) months or more in a call center environment highly preferred


BENEFITS

  • Paid medical, vision, drug and dental insurance
  • 12 paid holiday
  • 401k plan; 200% employer match on first 5% of pay
  • Paid time off
  • And may more


Credit must be in good standing.   Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.


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