Consultant Information Technology

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: DOTS Product Adoption Manager
TYPE OF CONTRACT: Regular Consultancy
UNIT/DIVISION: TECX
DUTY STATION (City, Country): Remote
DURATION: 3 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. WFP Technology Division (TEC, formerly known as IT) is the digital business engine of the World Food Programme, providing the business with multi-pronged and resilient technical capabilities able to respond with the agility required in humanitarian operations, be they man made or in a natural disaster setting. TEC Division continues to increase its activities to meet the constantly growing demand from the organization and implement the initiatives related to digital transformation.
The Technology Division (TEC) is establishing an enterprise operational decision-making platform called DOTS which is powered by the Palantir Foundry solution. DOTS is at the centre of TEC’s data ecosystem integrating data from multiple data sources, transforming data to create a dynamic ontology representing WFP’s operational model and surfacing business insights to support decision-making. The DOTS Product Adoption Manager has the breadth of skills and experience that will make our product loved by end-users - someone who can develop a profound understanding of the DOTS platform, a deep empathy for end-users and a clear vision of how to develop and grow a community of users.
Working with TECX DOTS teams and our Field Data Team, the incumbent will support the adoption of the DOTS platform by managing the end-to-end training service for DOTS users, creating a DOTS community program, and tracking progress on DOTS achievements through a framework of success indicators.
Reporting to the Data Literacy and Advocacy Manager in the TECX Unit, the role will have the impetus to enact real change in our constant efforts to keep users at the centre of our work. We are seeking thought experts who can challenge the status quo and embrace the social connections needed to grow a platform. Someone with a passion for customer experience, driving adoption through the entire product lifecycle and who can help establish a DOTS culture in WFP.

ACCOUNTABILITIES/RESPONSIBILITIES:
• Enhance the DOTS adoption and training plan for end-users, and coordinate, and plan for the implementation of the training in collaboration with TEC Organizational Development team.
• Expand on existing DOTS training material and ensure a library of DOTS content available for WFP staff of varying technical levels.

• Drive the product adoption lifecycle by collecting user feedback for the DOTS platform and incorporate inputs into the continuous improvement of the user experience.
• Develop, launch, and maintain a DOTS community engagement plan with the objective of strengthening data communities to foster growth of users on the DOTS platform, increase adoption of self-exploration data tools and continued focus on supporting business outcomes.
• Understand and advocate for customer needs in DOTS decision-making.
• Advocate for DOTS' role in WFP’s technology portfolio and help staff understand when & how to use it.
• Support the creation of DOTS communication material (in line with the Community engagement plan).
• Report issues for escalation when required and address critical aspects and identify opportunities for the product support model.
• Create and monitor indicators to provide metrics for DOTS adoption and produce and analyze statistics on the use of DOTS on a regular basis.
• Any other duties as needed.
Deliverables:
1. Refine the existing DOTS training plan and schedule, ensure session are well prepared and secure end-user participation.
2. Ensure content for DOTS is available for all staff in a centralized location.
3. Creation and implementation of a platform community plan to foster a DOTS culture in WFP.
4. Support development of communication material for DOTS and maintain communication channels (including intranet pages, Yammer, and Teams)
5. Create and maintain a framework of indicators to measure DOTS achievements.
6. Support business units in defining and monitoring key performance indicators for their teams during DOTS implementation.
7. As required, manage any changes required to the DOTS homepage and links.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
Bachelor’s Degree in Business Administration, Data Management, Information Technology, Information Technology Management, Communications, Product Management, and other relevant disciplines.
Experience:
• 4+ years of relevant progressive work experience in technology management, technical writing/communications, technology adoption, project management and/or product development.
• Relevant work experience in developing communities of practice is highly desirable
• Experience with Palantir Foundry platform is a plus.
• Proven experience in engaging with stakeholders using various channels
• Proven track record of leading cross-functional initiatives to drive customer adoption

Knowledge & Skills:
• Entrepreneurial spirit, with a proven ability to execute on plans.
• Proven experience in engaging with stakeholders using various channels.
• Ability to lead and work autonomously.
• Ability to handle multiple competing priorities in a fast-paced environment.
• Excellent analytical and organizational skills.
• Customer-obsessed approach. Understand end-user's challenges and articulate an approach to solve challenges and make an impact.
• Strong bias for action, creative thinking, innovation, and data driven decision-making.
• Great communication skills. You're equally at home on Microsoft Teams presenting to an audience of data analysts as you are on a chat talking to end-users and then coming up with platform improvements. You look forward to the days where you do both.
• Collaborative approach and ability to work with distributed, cross-functional teams.
Languages:
Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable

WFP LEADERSHIP FRAMEWORK

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Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.