Confirmation Specialist

About the Company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

We are seeking a detail-oriented, reliable Confirmation Specialist to join our team. In this role, you will be responsible for confirming scheduled moves with clients, ensuring all job details are accurate, and serving as a key communication link between our clients, Move Coordinators, Sales Team, and Operations. Your work ensures smooth execution of moves and a positive customer experience.

Key Responsibilities:

• Make confirmation calls to clients prior to their scheduled move dates.

• Verify move details, including date, time, addresses, inventory, and any special instructions.

• Communicate updates, changes, or client concerns to Move Coordinators, Sales, and Operations teams promptly.

• Document all client interactions and confirmations accurately in the system.

• Follow up on incomplete or missing information to ensure all jobs are ready for dispatch.

• Provide excellent customer service and maintain a professional phone manner.

• Collaborate with internal teams to resolve issues and ensure seamless service.

• Other administrative tasks as assigned.

Qualifications:

• Prior experience in customer service, scheduling, or administrative roles preferred.

• Excellent phone and communication skills.

• Strong attention to detail and organizational skills.

• Ability to multitask and work in a fast-paced environment.

• Reliable and punctual with a strong work ethic.

• Proficient with basic computer systems and CRM software (training provided).

• Experience in the moving industry is a plus, but not required.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Roadway Mover’s mission. Roadway Movers, Inc. is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Roadway Movers, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.