Configuration Management and Documentation Specialist / Technical Writer

Description

Configuration Management and Documentation Specialist / Technical Writer

Department of Veterans Affairs Office of Information Security COSE Support

Position: Full-Time / Remote from Contractor Facility
Primary Work Location: Contractor facility within the United States; occasional coordinated support at VA Central Office, 811 Vermont Street NW, Washington, D.C.

JOIN OUR TEAM!

Caladwich is seeking a highly motivated, detail-oriented Configuration Management and Documentation Specialist / Technical Writer to support the Department of Veterans Affairs Office of Information Security Cybersecurity Operations and Security Engineering (COSE) program. The selected professional will manage configuration information, change records, technical documentation, and controlled deliverables supporting VA cybersecurity engineering. This role ensures that hardware, software, baselines, system configurations, and documents remain accurate, traceable, and audit-ready.

This position offers the opportunity to contribute directly to disciplined lifecycle control and clear technical communication across VA's enterprise security work. The specialist connects configuration-management practices with project delivery so approved changes, system states, and decisions can be understood and verified.

WHO WE ARE:

Caladwich is a U.S.-based Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA 8(a) certified company providing professional services and mission support solutions to federal agencies worldwide. Our capabilities include Acquisition Support, Program Management, Logistics Support Services, Process Improvement, Asset Management, and Operational Support Services for DoD, DHS, VA, and GSA customers.

As a Veteran-owned company, our mission remains steadfast: Integrity. Solutions. Results.

Core Responsibilities

· Establish and maintain configuration-management and document-control processes for hardware, software, system configurations, baselines, technical artifacts, and contract deliverables.

· Identify, record, control, audit, and report the status of configuration items across VA systems, platforms, and technologies.

· Maintain centralized configuration records and support an accurate configuration management database (CMDB).

· Document technical processes, system configurations, architecture decisions, change-management procedures, standards, and operational guidance.

· Coordinate change requests, impact analyses, approvals, version control, release records, and verification of implemented changes.

· Develop, edit, format, and quality-check technical reports, plans, diagrams, briefings, procedures, and other Government deliverables.

· Support enterprise security baseline development and lifecycle governance for traditional, cloud-native, medical-device, IoT, and emerging-technology environments.

· Apply IT service management and configuration-management best practices, including ITIL-aligned controls, within project-oriented environments.

Operational Support

· Coordinate with VA stakeholders, technical teams, system owners, and other contractors to resolve issues and keep work aligned with VA priorities.

· Develop, maintain, and submit accurate technical documentation, status information, and contract deliverables within required timeframes.

· Apply VA security, privacy, accessibility, records-management, and configuration-management requirements to all work products.

· Support risk, issue, dependency, schedule, and quality management activities, including corrective actions and continuous improvement.

· Protect VA information and systems, use approved collaboration and remote-access methods, and promptly report security or privacy concerns.

· Participate in meetings, reviews, briefings, and occasional travel as directed and approved under the task order.

· Administer document repositories, naming conventions, templates, approval workflows, retention requirements, and controlled distribution.

· Perform configuration audits and reconcile documentation, approved baselines, CMDB records, and deployed states; track discrepancies through closure.

Requirements

Required Qualifications

· Minimum five years of IT experience, including at least three years of Configuration Management and/or Technical Editing experience at a large corporation or Government agency similar in size and scope to GSA, IRS, DoD, or VA.

· Expertise in configuration management, change management, or related roles within IT or software-development environments.

· Expertise overseeing hardware, software, documentation, and other configuration items and documenting technical processes, system configurations, and change-management procedures.

· Expertise with ITSM frameworks and best practices such as ITIL, maintaining a centralized CMDB, and applying configuration management within the project lifecycle.

· Bachelor's or Associate degree in an IT-related field such as Cybersecurity, Computer Science, Information Systems, Information Assurance, Information Security, Information Resource Management, or a related field.

· Certification in one or more of the following: IAT III, IAM III, or IASAE III.

· PWS substitution: a Master's degree in a related IT field may substitute for up to two years of required experience. IAT III, IAM III, or IASAE III certification may substitute for a relevant Bachelor's degree or four years of relevant experience.

Other Requirements 

· Must be able to read, write, speak, and understand the English language.

· Must successfully complete and maintain the VA personnel vetting and background investigation requirements applicable to assigned work; PWS Tasks 5.1 through 5.9 are designated Tier 4 / High Risk.

· Must complete required fingerprinting, personnel security forms, security and privacy training, and Rules of Behavior acknowledgments within Government-established timelines.

· Must qualify for and properly safeguard any required VA Personal Identity Verification (PIV) credential and Government-furnished equipment.

· Must be available and responsive during core hours of 8:00 a.m. to 5:00 p.m. Eastern Time on normal Federal Government workdays.

· Must be able to work from a Contractor-provided facility and travel occasionally to VA Central Office in Washington, D.C., or other approved locations when coordinated in advance.

· Remote access to VA systems must occur only through VA-approved methods and from locations permitted by VA policy.