Complex Case Manager III

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.  

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.  

Medica’s RN Case Managers provide a member-centric, evidence-based model of care across multiple products. The Case Management program is designed to support members with the highest needs, helping members navigate the complexities of the healthcare system and ensuring safe transitions between care settings. Through individualized assessments, case managers identify each member’s goals of care, coordinate services across various settings, and connect members with community resources that align with their needs. This holistic approach enables case managers to reduce the burden of illness for both individuals and their families while contributing to lower overall healthcare costs.

Required Qualifications 

• Associate's or Bachelor's degree in Nursing
• 5+ years of clinical/acute care experience beyond degree

Required Certifications/Licensure 

• Current, unrestricted RN license in the state of residence
• Certified Case Manager (CCM) preferred, or ability and commitment to obtain within two years of hire

Preferred Qualifications 

• Experience working with vulnerable and complex populations in a clinical, home care or telephonic environment; direct case management experience strongly preferred.
• Experience and at ease working with various populations: multiple age groups, ethnic and socioeconomic backgrounds, medical, surgical backgrounds and a generalized level of understanding across specialty care areas.
• Experience managing multiple computer systems and tools.

• Professional demeanor: Engaging, persistent and assertive. Empathetic, pragmatic, and prescriptive.

• General working knowledge of how various health care services link together (the health care continuum).

• Sound clinical foundation and familiarity with chronic conditions, ADLs/IADLs, and social determinants of health.

• Excels in communication with physicians and health care providers.

• Excellent internal and external customer service skills.

• Strong analytical decision-making skills.

• Ability to think creatively and be comfortable taking the lead in negotiating and accessing resources.

• Ability to have positive impact on team by modeling and supporting change.

• Understand, articulate and support the organization’s mission, vision, goals and strategy.

• Work efficiently towards department benchmarks.

• Excellent verbal and written skills and the ability to present in a group setting.

• Ability to work positively in a fluid, ever-changing environment.

• Ability to thrive in a fast-paced setting, make decisions under stress, and manage multiple complex issues daily.

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI

The full salary grade for this position is $72,100 - $123,600. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between 72,100 - $97,850. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.  

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.  

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. 

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.