Community Referral Coordinator

Description

Location: Lane County, OR. *To be considered, candidates must reside in the Eugene, OR area.*

Compensation: $28.00 per hour

Schedule: Full-time, Monday - Friday - 40 hours per week, Pacific Time.

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Community Referral Coordinator to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder.

We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion.

Benefits:

At Ideal Option, we offer our employees a competitive and comprehensive benefits program to recognize how important you are to the company. Current benefits include:

• Medical, vision, and dental
• Short-term and long-term disability options
• A 401K retirement program
• Paid time off and paid holidays

The Role:

As a Referral Coordinator, plays a key role by scheduling referred patient appointments, tracking and scheduling circulation rides, and answering questions from community partners (including jails, emergency departments, treatment facilities, others).

Additional responsibilities include:

• Receives inbound referrals from community partners in company's CRM and EHR, via phone, chat, or email; processes and schedules, if appropriate.
• Documents necessary information in patient charts.
• Gathers new patient demographic and insurance information.
• Follows up on patient inquiries.
• Develop trusted relationships with community partners.
• Understand nuances of community partner referrals and provide accurate responses.
• Ability to transfer phone calls, provide phone messages and escalate to appropriate staff.
• Route Ideal Option patient inmate prescription refill requests to prescribing provider.
• Uses problem solving skills to implement solutions and escalate unresolved problems.
• Represents Ideal Option professionally and with a positive attitude.
• Participates in continuous quality improvement activities.
• Comply with national Protected Health Information laws including HIPAA and 42 CFR Part 2.
• Works on-call for one week once every 4-5 Weeks.
• Other projects and duties as assigned.

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Competencies:

• Excellent customer service skills.
• Typing speed of 60 words per minute or more.
• General knowledge regarding use of office equipment.
• Effective verbal and written communication skills especially conveying complex information in an understandable manner.
• Proficient in CRM and EHR systems.
• Ability to multitask, learn quickly, and work in a fast-paced environment.
• Ability to work independently and as a team member.
• Ability to establish and grow strong relationships.

Our ideal candidate:

Has effective verbal and written communication skills. Can type a speed of 60 words per minute or more. Has the ability to multitask, learn quickly, and work in a fast-paced environment, has general knowledge regarding use of office equipment. A knowledge of chemical dependency and its effects on individuals, families, and communities is required.

Requirements

• Must reside in the Eugene, OR area.
• High School Diploma or GED.
• One year of customer service experience.
• Preferably one year or more of experience in office work.
• Ability to sit for long periods of time.
• Experience with personal computers, word processing and electronic spreadsheets.
• Remote work from home.
• Must have laptop or computer and will be provided with a company phone for calls.
• Periods of stress may occur.
• Must be in a quiet and private environment.
• Experience with call center,
• Experience with Community Organizations strongly desired.

Preferred:

• Associate degree.