Community Manager

This is a remote position.

 
Key Responsibilities

Community Strategy

• Develop and implement community growth and engagement strategies in collaboration with the Digital Marketing Strategist.


• Identify opportunities to grow community size and deepen audience engagement for each assigned client.

 
Community Engagement

• Manage comments, DMs, mentions, and reviews across client social media accounts.


• Respond promptly and professionally in each client's brand voice.


• Build genuine relationships with followers, customers, and prospects.


• Escalate sensitive issues or reputation risks before taking any public-facing action.

Content Publishing

• Schedule and publish curated content across assigned client accounts.


• Optimise captions, hashtags, and posting times.


• Ensure all content goes out accurately and on time.

 
Community Growth

• Drive meaningful conversations and audience participation.


• Support campaigns, events, and product launches.


• Identify potential leads from online interactions and route them to the CRM or sales team.

 
Brand Reputation

• Monitor brand mentions and audience sentiment across all assigned accounts.


• Report emerging issues or trends promptly.


• Maintain a consistent, professional brand voice at all times.

Analytics and Reporting

• Prepare weekly and monthly performance reports covering engagement, growth, response time, and recommendations.

 
AI-Assisted Productivity

Use AI tools (ChatGPT, Copilot, Gemini, etc.) to draft captions, generate response suggestions, summarise reports, and research trends. All AI-generated output must be reviewed and edited before publication.

 
Client Account Structure

Requirements

Minimum

• 2 – 4 years managing social media communities for brands or agencies.


• Excellent written English — professional, adaptable, and consistent across brand voices.


• Strong understanding of LinkedIn, Instagram, Facebook, and X.


• Experience with social media scheduling tools.


• Ability to manage multiple brands and priorities simultaneously.


• Portfolio or work samples demonstrating community management experience.

 Nice to Have

• Familiarity with Zoho Applications (Socials, Campaign, CRM, Workplace).


• Experience using AI tools professionally.


• Agency environment experience.

Benefits