Community Health Navigator

Role Overview: As part of the Care Management/Case Management department, the Community Health Navigator supports the development and execution of Blue Cross Complete of Michigan’s member outreach strategy to impact health outcomes, health care costs, and member engagement. This position establishes and cultivates relationships with members, community stakeholders, and providers via phone, mail, e-mail, and personal visits. Face-to-face member visits at their home or a community organization are essential to the Community Health Navigator role.

Work Arrangement

• Remote field-based role requiring travel mainly in Wayne County

Education and Experience

• Required: Associate’s Degree in Healthcare, Human Services, related field, or equivalent work experience. Bachelor’s Degree preferred
• Required: Minimum of two (2) years of health care in an office/clinic/hospital setting, or human services experience, or equivalent school experience
• Preferred: Community-based experience through volunteerism, employment, or education

Licensure

• Required: Must have a valid Michigan Driver’s License, valid car insurance, and reliable transportation

Skills & Abilities

• Required: Must be able to lift up to 25 pounds
• Required: Basic knowledge and understanding of managed care, medical terminology, and disease processes
• Preferred: Effectively communicating preventive health and health management philosophies to individual members, small groups, and external agencies
• Preferred: Comprehensive knowledge of Medicaid requirements, plans, policies, and procedures