Commercial Lines Specialist

BASIC PURPOSE:

Support the development, configuration, implementation, and maintenance of commercial property and casualty insurance products through a blend of insurance expertise, product analysis, and technology-enabled solutions. Partner with underwriting, actuarial, compliance, product, and technology stakeholders to translate business requirements into configured product solutions that support profitability, operational efficiency, regulatory compliance, and speed to market.

Conduct research, analysis, product configuration, testing, and implementation activities within Guidewire PolicyCenter and related policy administration systems. Leverage commercial insurance knowledge and technical capabilities to optimize product performance, streamline workflows, improve data quality, and support strategic business initiatives.

PRIMARY JOB RESPONSIBILITIES:

• Lead insurance product initiatives through research, analysis, no/low-code configuration, testing, implementation, and post-production validation activities.
• Apply a strong understanding of commercial property and casualty insurance products, underwriting workflows, and policy lifecycle processes to support product development and operational effectiveness.
• Partner with underwriting, product, actuarial, compliance, and technology teams to gather requirements and translate business needs into configurable product solutions.
• Configure and maintain commercial insurance products within Guidewire PolicyCenter’s no/low-code Advanced Product Designer application, including coverages, business rules, forms, workflows, and product attributes.
• Support the development of business requirements, process flows, user stories, acceptance criteria, and documentation that clearly communicate intended product behavior and system functionality.
• Participate in testing activities, including functional testing, regression testing, product validation, rate verification, forms attachment testing, and integration testing.
• Identify, analyze, and resolve product configuration, workflow, system, and data issues in partnership with business and technology teams.
• Conduct competitor analysis, market research, rate analysis, and filing analysis to support product recommendations and business strategy.
• Support development, submission, implementation, and maintenance of state filings in partnership with product, compliance, and actuarial teams.
• Analyze data relationships, system integrations, workflow impacts, and operational requirements to support product enhancements and business initiatives.
• Identify opportunities to streamline business processes, improve data quality, optimize workflows, and increase operational efficiency across highly configurable systems.
• Communicate project status, technical issues, timelines, dependencies, risks, decisions, and business impacts to leadership and stakeholders.
• Develop and maintain underwriting protocols, product documentation, and no/low-code configuration standards supporting consistent business practices and regulatory compliance.

QUALIFICATIONS:

• Bachelor's degree or comparable industry experience may be considered with a high school diploma or equivalent required.
• CPCU, ARM, ASLI, or evidence of continuing and progressive insurance education preferred.
• Five years or more of commercial property and casualty insurance experience in underwriting, product development, product management, configuration, actuarial, underwriting administration, business analysis, or related functions.
• Strong knowledge of commercial property and casualty insurance products, underwriting operations, policy administration processes, and policy lifecycle activities.
• Experience configuring products within Guidewire PolicyCenter or similar no/low-code configurable policy administration systems preferred.
• Understanding of configurable business rules, product structures, workflows, data relationships, system integrations, and policy administration technology.
• Working knowledge of XML, JSON, query tools, data structures, integrations, or related technologies preferred.
• Experience conducting market analysis, competitor analysis, rate analysis, product analysis, or filing analysis to support business recommendations and implementation decisions.
• Understanding of modern product development methodologies including business requirements, user stories, acceptance criteria, testing, defect resolution, and implementation practices.
• Strong analytical and problem-solving skills supporting the ability to develop, test, implement, and support solutions for complex business, product, and system issues.
• Strong listening, written, verbal, and presentation skills, with the ability to communicate effectively with both business and technical stakeholders.
• Organized, analytical, self-motivated, and capable of managing multiple priorities and deadlines

WORK ENVIRONMENT:

Professional office or home office environment.

NOTE: This job description in no way states or implies that these are the only duties performed by this employee.  Employees may be requested to perform job‑related tasks other than those specifically presented in this job description.  The employer reserves the right to change or assign other duties to this position.