Collections Sr. Supervisor
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AI Summary
Oversee a high-performance collections team by managing daily workloads, handling escalations, and providing targeted coaching to maximize recoveries. Collaborate with cross-functional teams to streamline loss mitigation processes and develop standard operating procedures.
As a Collections Sr. Supervisor, you will oversee a Collections team in a fast-paced performance based environment. You will lead, coach, and motivate a team of collection specialists to maximize recoveries and maintain excellent customer experience. The ideal candidate blends exceptional leadership skills with strong negotiation abilities and deep knowledge of collection laws. The Sr. Supervisor will facilitate the daily operational responsibilities of the Collections Team. As a Collections Sr. Supervisor you will facilitate daily workload, meeting daily processing requirements, handling escalations, research, and training.
Compensation: $70,000 - $75,000 annually
Work Location: Remote (MUST reside in the United States)
Work Hours: 40 hours between the hours of 6:00 AM to 6:00 PM PACIFIC TIME
JOB RESPONSIBILITIES
This job description does not include every duty or responsibility. This is just a general description and is subject to change at the supervisor's discretion.
This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.
Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Compensation: $70,000 - $75,000 annually
Work Location: Remote (MUST reside in the United States)
Work Hours: 40 hours between the hours of 6:00 AM to 6:00 PM PACIFIC TIME
JOB RESPONSIBILITIES
- Lead a high-performance team by analyzing operational data, tracking agent metrics, and delivering targeted, constructive feedback to drive continuous improvement.
- Conduct interviews and training for new hires, imparting collections best practices to quickly ramp up production and team efficiency.
- Identify Performance & Skill Gaps: Analyze team metrics, call recordings, and quality assurance data to pinpoint specific coaching and training opportunities for the team.
- Support and guide the team through all collections and recovery processes, ensuring strict adherence to internal policies and regulatory standards.
- Handle customer escalations, account research, and resolution of sensitive account issues.
- Manage and track collections accounts, loss mitigation negotiations, and debt settlement accounts to maximize recoveries
- Collaborate effectively with cross-functional teams to streamline loss mitigation processes, improving overall efficiency and reducing turnaround times.
- Assist in the development and establishment of Standard Operating Procedures (SOPs) and collections strategies.
- Excellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols.
- Ability to assess performance data, identify trends, and translate analytics into actionable, effective recovery tactics for the team.
- Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA).
- Exceptional ability to lead, mentor, and motivate a diverse team, fostering a high-performance, growth-oriented culture.
- 5+ years of experience in collections, loss mitigation and financial recovery environments
- 3+ years of direct supervisory or management experience leading high-performance teams
This job description does not include every duty or responsibility. This is just a general description and is subject to change at the supervisor's discretion.
This is not a contract of employment. Everyone is responsible for reading and complying with all duties, requirements, and responsibilities contained herein, and any subsequent revisions.
Americor is an Equal Opportunity Employer; we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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