Collections Specialist - Remote

Role and Responsibilities

The Collections Specialist supports Pedcor’s central services operating model by managing assigned delinquency and collection activities across assigned properties. Working with onsite and regional teams, the specialist follows consistent procedures, resolves account issues, communicates with residents, and helps reduce delinquency and bad debt. The role reports to the Central Services Program Manager and provides operational feedback to improve the pilot and inform its expansion.

Primary Responsibilities 

Compliance and Policy Requirements

Apply company policies and approved procedures consistently and comply with applicable federal, state, and local laws, including Fair Housing requirements. Promptly escalate compliance concerns, policy gaps, and exceptions requiring management or legal review.

The Collections Specialist may recommend collection strategies, account corrections, payment arrangements, and process improvements within established policies. Approvals, legal decisions, and exceptions remain with the individuals designated by Pedcor policy.

Success Measures

Success in this role will be measured by the specialist’s ability to effectively perform collections from a remote position, reduce delinquency at assigned properties to established site targets, and consistently complete collection activities with minimal administrative support from onsite teams. Success will also include identifying and implementing process improvements during and after the pilot that reduce the administrative burden on site staff and create a scalable, repeatable collections model that can be deployed across the company.

Key measures may include:

Qualifications and Education Requirements

Preferred Skills

Additional Notes

Pedcor Investments (“PILLC”) was founded in 1987 and is the main multifamily development arm of the Pedcor Companies. PILLC, along with its affiliates, is active in the development, construction, management, and ownership of multifamily housing across 22 states with a focus on Section 42 tax credit housing. PILLC has established a reputation as an innovative developer with a solid history of compliance with IRC Section 42 property management. PILLC actively manages over $2B in real estate assets in conjunction with a multitude of investing and lending partners.