Collections Lead

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Lead Collections Specialist will serve as the subject matter expert of the collections team. They will work alongside the Collections Manager to drive and support department efficiencies. In this role, the expectation is to act as a leader, including living by example and supporting company and department goals as well as demonstrating their ability to drive results and achieve a consistent standard of work from the collections team.

Responsibilities

• Subject matter expert of collections-related activities such as:

  • Go-to individual for any questions or issues pertaining to the collections team

  • Primary trainer for new and existing employees

  • Handling escalated calls from patients

  • Point of contact for patient assistance

  • Leadership of Collections Specialists

• Creating, interpreting, and monitoring of Salesforce reports

• Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues

• Call patients for payments and balances

• Establish payment plans for past due accounts

• Process Checks/SCH/CC Payments

• Enter patient payments

• Set up auto payments

• Follow up as needed using calls & letters

• Review and complete cases

• Resolve billing questions/errors

• Embody AnewHealth’s Core Values in all communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent GED.

Experience

• Required: Current or past experience in a high volume collections setting.

• Highly preferred: Experience with ExactCare/AnewHealth collections processes, workflows, and procedures.

Skills & Abilities

• CRM, Salesforce highly preferred

• Phone systems, Five9 highly preferred

• Leadership and team development

• Conflict resolution and customer service

• Communication skills

• Analytical and reporting skills

• Collections and negotiation expertise

• Technical and process accuracy

• Problem-solving and billing knowledge

Physical/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

This is a remote position.

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.