Collections Analyst

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

​​Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve. Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/  

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​The Granicus Accounting team is a dynamic and high performing group that partners with both internal and external customers to drive success for the Company. We are looking for a motivated and effective leader to join our accounting team.  The ideal candidate would be resourceful, flexible with requests, enjoys solving problems and is effective at managing relationships and communicating.  This position is based in Costa Rica.

What Your Impact Will Look Like

• Run and review NetSuite aging reports daily to identify accounts to contact   

• Contact designated customers over one day past due via telephone and email 

• Follow-up on unresponsive customers at least weekly   

• ​​Record collection activities and past-due invoice statuses in NetSuite collection notes 

• ​Research additional customer contact information as needed using websites and Salesforce 

• ​Review aging reports to identify overpayments, credits, and journal entries requiring application 

• ​Review accounts for possible small balance write-offs 

• ​Perform other duties as assigned 

You Will Love This Job If You Have

• High school diploma required; associate or bachelor's degree preferred 

• 1–3 years of experience in accounts receivable, collections, and customer service 

• Experience with government agency invoices is a plus 

• Problem-solving skills   

• Able to work effectively under deadlines 

• Strong communication skills, with proficiency in written and spoken English 

• Advanced Microsoft Excel skills, including VLOOKUPs and pivot tables 

• Experience with NetSuite and Salesforce a plus 

• Experience using Copilot for AI use is a plus  

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.