COE Trainer

Reporting into an Associate Manager, AMCS Center of Excellence (COE), as a COE Trainer, you will be responsible for optimizing the performance of the AMCS operation by supporting the on-the-job coaching and mentoring of new hires following formal in classroom training.  Leveraging your disability case management background and in collaboration with the operational delivery team, you will ensure the effective and efficient new hire onboarding.

Responsibilities

• Coach, mentor, and support new hires through onboarding and their transition into operational roles, ensuring successful integration and performance.

• Develop and maintain training materials, including eLearning and recorded content, while facilitating learning through a variety of training methods.

• Partner with training and operational leaders to enhance onboarding programs, manage caseload ramp-up, and provide ongoing performance feedback.

• Track new hire progress, document key milestones, identify learning risks, and implement mitigation strategies to support development success.

• Drive continuous improvement by identifying opportunities to enhance processes, case management tools, and on-the-job learning experiences.

• Collaborate across Centers of Excellence to share best practices, support development initiatives, contribute to projects, and implement innovative learning approaches.

Qualifications

• Extensive expertise in AMCS Disability Case Management with strong analytical, problem-solving, and decision-making skills.

• Proven people leader with a passion for coaching, mentoring, developing talent, and providing constructive feedback in a remote environment.

• Exceptional communication skills, with the ability to simplify complex concepts and communicate clearly, transparently, and concisely.

• Collaborative and customer-focused team player who builds strong relationships and demonstrates effective influence, negotiation, and stakeholder management skills.

• Adaptable and accountable professional who embraces change, drives continuous improvement, and successfully manages multiple competing priorities in a fast-paced environment.

• Innovative and technically savvy individual with strong learning agility; knowledge of adult learning principles and bilingualism (English/French) are considered assets.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.