Coach Training and Development Manager

Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions.

Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale. We recently acquired Momenta, a leading developer and provider of evidence-based, outcome driven, healthy lifestyle solutions that help people negotiate the many day-to-day challenges they face in living healthier lives, with a focus on weight management.

Liva’s clinical delivery workforce is around 200 coaches - including health coaches, dietitians and clinical prescribers — delivering remote health coaching across the UK and Europe, with new programmes and partner contracts launching through the year.

This role leads how the teams are trained. The core of it is new programme training: taking a set of programme requirements, working out what coaches will need to be able to do, designing the training that gets them there, and then either delivering it yourself or bringing in the right people to deliver it. Alongside that you own the standards coaches are held to, and the link between what our quality reviews find and what we teach next.

What you'll be doing

Designing training for new programmes

• Translate programme and contract requirements into what coaches must be able to do, and by when

• Build the training overview for each new programme: scope, sequence, delivery method, how competence is assessed, and the timeline worked back from launch

• Design the training itself — live sessions, e-learning, handbooks and reference material

• Decide what you deliver yourself and what is better delivered by a clinical specialist or a programme lead, then brief them and assure the quality of what they deliver

• Work with programme, partner and clinical leads early enough that training is ready before coaches are needed

Standards and quality

• Own the training standards every coach is held to, including condition-specific pathways and local adaptation across countries

• Turn what our quality assurance reviews find into the next quarter’s training priorities, and show what changed as a result

• Build continuing professional development into how the coaching teams work, and run the CPD programme

Ongoing training and development

• Design and deliver induction and new starter training for employed and freelance coaches

• Co-ordinate peer support, reflective practice and journal club sessions

Resources and systems

• Build and maintain training materials, handbooks and e-learning

• Own the learning platform and training records, and produce your own reporting on completion and impact

You'll have

• Proven experience designing training for a new programme or service from scratch: taking the requirements, building the training overview and designing the content — not only delivering training someone else designed

• A recognised coaching qualification, or experience coaching in practice

• Comfortable working to a launch date, with training ready before coaches are needed

• Experience delivering training to a mixed professional workforce across remote and distributed teams, and willing to travel in the UK for in-person supervision, monitoring and coach shadowing

• Confident with learning technology: able to own a learning platform (Google Classroom), build e-learning and produce your own training reports

• Evidence of measuring whether training changed practice, not only that it was delivered

• Organised and thorough in documenting your own work

Hopefully you'll also have

• Clinical registration, or a healthcare background

• Experience across more than one country or regulatory context

• Knowledge of NHS standards and clinical governance

• Experience administering a learning management system

At Liva, we are a purpose-driven company; we go to work every day to help people live better lives. Our purpose is in our DNA, and we are always on the lookout for talented people eager to evolve and build a life-changing career within global health tech.

We believe in doing business the right way. Liva is committed to eliminating discrimination and encouraging diversity amongst our workforce. We're committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees.

As a signatory to the Armed Forces Covenant we welcome applications from veterans, service leavers, and military spouses.

Guaranteed Interview scheme - As part of our commitment to the Government Disability Confident Initiative, and the Armed Forces Covenant, we are offering a guaranteed interview scheme to anyone with as disability as defined by the Equality Act 2010, or military veterans, service leavers, and military spouses.

Liva will operate a fair, inclusive and transparent recruitment and selection process. If you require any reasonable adjustments throughout our interview process please let us know and will be happy to accommodate.