Cloud Security & Audit Solution Architect

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-sales, Customers, and Partners. The team is the single point of contact for all security, privacy, and compliance-related field engagements within the Genesys Cloud Business Unit.

Role Summary:
We are seeking a Security expert to act as the Security Subject Matter Expert (SME) for Genesys Cloud customer assessments, audits and evidence-related engagements within the COE SPC team for global engagements. 

This is a hands-on technical security role, not a compliance or GRC position. We are looking for a security engineer who can deeply understand systems, analyse technical evidence, and confidently defend it with highly technical security and audit stakeholders.

You will apply your expertise in security controls to Genesys Cloud services during customer audits, clearly articulating and defending our security, privacy, and compliance posture. This includes explaining controls and presenting evidence in complex discussions with security and compliance teams.

You will build strong knowledge of Genesys Cloud AI capabilities and their security and compliance considerations, respond to security inquiries, and act as the internal escalation point for these discussions.

The role requires deep technical credibility, strong evidence-handling discipline, and the ability to translate complex controls into clear, defensible audit narratives. You should be comfortable in high-pressure customer environments, managing competing priorities while maintaining accuracy and professionalism. Fluency in both English and German is required.

Key Responsibilities:

COE Security & Cloud SME

• Act as the primary technical SME for Genesys Cloud customer audits

• Serve as the internal escalation point for penetration testing–related discussions.

• Lead advanced technical discussions with customers, prospects, partners, and auditors.

• Defend Genesys Cloud AI security, privacy, and compliance using technical evidence.

Security Controls & Technical Deep Dives

• Demonstrate control-level understanding across frameworks (SOC 2, PCI, etc.).

• Generate and validate evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC).

• Interpret and present technical evidence (logs, configurations, architecture diagrams, policies, automation artefacts) for audits and assessments.

• Translate compliance requirements into clear technical explanations of control operation.

• Support audits, deep security reviews, and penetration testing discussions.

• Translate risk into clear, defensible statements on control effectiveness.

General requirements:

• Strong understanding of AWS cloud security and SaaS shared responsibility models.

• Ability to discuss cloud-native architectures, distributed systems, and DevSecOps controls from an implementation perspective.

• Understanding of AI security trends and emerging cloud threats.

This Role Offers

• A highly technical, customer-facing SME role in a global COE team.

• Close collaboration with Engineering, Security, and Architecture teams.

• High autonomy in a trust-based environment.

• Exposure to complex enterprise environments.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Cyber Security, or equivalent experience.

• Experience as an auditee delivering evidence in compliance attestation presentations.

• Experience in IAM, network security, encryption, key management, logging, auditing, and monitoring in cloud environments and architecture.

• Ability to explain complex security concepts to technical and business audiences as a security subject matter expert. 

• Strong written and verbal communication skills.

• Awareness of AI security risks and AI governance.

• Fluency in both English and German 

Nice to Have Qualifications:

• Experience with TLPT as defined by DORA

• Experience designing, discussing, defending pen testing findings and remediation approaches.

• Familiarity with Infrastructure as Code and security automation.

• CISSP, CCSP, or similar certification

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.