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AI Summary
Provide global production support and monitor infrastructure health to ensure service continuity across AWS, Windows, and Linux environments. Manage AWS infrastructure, automate deployments using Ansible, and maintain high-availability architectures and disaster recovery operations.
Cloud Operations Engineer
Department: IT
Employment Type: Full Time
Location: Remote - USA
Compensation: $120,000 / year
Description
Cloud Operations Engineer
Position type: Full time; Exempt
Location: Remote USA
Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.
Purpose of the Job:
We’re looking for a hands-on Cloud Operations Engineer to join our global operations team. This is a technical, hands-on role at the intersection of cloud infrastructure, production support, and security/ops monitoring. We operate a follow-the sun support model across global regions, with coverage expectations in shifts during weekends / holiday. You’ll support mission-critical systems across AWS, Windows, and Linux ensuring reliability, performance, and rapid incident response.
Key Responsibilities
- Provide production support as part of a global follow-the-sun operations team - monitor systems, triage alerts, respond to incidents, and ensure service continuity across all environments.
- Monitor infrastructure and application health across security and operations dashboards; detect, triage, and respond to performance, availability, and security alerts; produce and maintain SLA reporting.
- Deploy, manage, and maintain AWS infrastructure with a primary focus on EC2-based workloads across Windows and Linux environments.
- Configure and manage load balancers (ALB/NLB), including URL rewrite rules, routing policies, and SSL termination for web applications.
- Design and maintain high-availability architectures on AWS, ensuring redundancy, multi-AZ deployments, and tested failover procedures.
- Own backup and disaster recovery operations - scheduling, retention policies, monitoring, and regular restoration testing.
- Automate configuration management and application update deployments using Ansible, ensuring consistency and minimal downtime across all environments.
- Manage database infrastructure across environments - provisioning, patching, performance tuning, and backup/recovery operations.
- Troubleshoot and configure networking components including VPC, subnets, routing tables, DNS, security groups, and firewall rules.
- Handle incident escalation, maintain shift handover documentation, and contribute to post-mortems and continuous improvement of support processes.
- Maintain infrastructure runbooks, operational documentation, and contribute to automation and tooling improvements.
- Support the company’s ongoing transition toward microservices and containerized architectures, contributing operational knowledge and helping ensure smooth adoption in production environments
Required Qualifications
Required Qualifications:
- Bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience through certifications, vocational training, or hands on work.
- 3-5 years of hands-on experience in a cloud infrastructure, systems engineering, or production support role.
- Comfortable with a follow-the-sun support model; availability for occasional weekend coverage is expected as part of the global team rotation.
- Strong hands-on experience with AWS, specifically EC2, ALB/NLB, VPC, S3, and AWS Backup services.
- Solid experience administering Windows and Linux servers in an enterprise IaaS environment.
- Hands-on experience with Ansible for configuration management and automated application deployments, including managing update pipelines.
- Proven experience designing and maintaining high-availability architectures on AWS (multi-AZ, auto-scaling, failover).
- Proficiency in configuring ALB/NLB, including URL rewrite rules, path-based and host-based routing, and listener rules for web applications.
- Solid understanding of AWS networking: VPC design, subnets, routing tables, security groups, DNS, and VPN connectivity.
- Hands-on experience managing relational database infrastructure (provisioning, patching, monitoring, and performance tuning (MSSQL Server, Postgres, Oracle).
- Experience with security and ops monitoring - interpreting alerts, identifying anomalies, triaging incidents, and escalating appropriately.
- Experience with infrastructure and application performance tracking; able to interpret metrics and respond to anomalies.
- Scripting proficiency in Bash, Python, or PowerShell for automation and operational tasks.
Preferred Qualifications:
- AWS certifications (Solutions Architect, SysOps Administrator, or equivalent).
- Experience with infrastructure-as-code tools such as Terraform or CloudFormation.
- Experience with ITSM / ticketing systems in a production support context (Zendesk preferred).
- Experience with Grafana or similar monitoring and observability platforms (Grafana preferred).
- Familiarity with CI/CD pipelines and DevOps practices.
Benefits
Company Benefits:
- Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
- Generous paid time off policy
- Company-matched 401(k) retirement plan to help you secure your future
- Tuition reimbursement program to support your continued education and career advancement
- Employee assistance program providing confidential counseling and support services for personal challenges
- Discretionary employee bonus program
- Employee Discounts and perks through our PEO
Pay range: Starting from $120,000, per year salary
This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.
Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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