Clinical Triage Nurse - Work at Home Medellin Colombia
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AI Summary
The Telephone Triage Nurse will monitor and respond to calls on the emergency line, providing guidance to patients and escalating cases when necessary. They will also manage patient cases in Salesforce and respond to related emails.
Clinical Triage Nurse - Work at Home Medellin Colombia
Application Deadline: 9 February 2026
Department: Operations
Employment Type: Full Time
Location: Medellin, CO
Compensation: $5,000,000 - $5,500,000 / two weeks
Description
The Telephone Triage Nurse (RN) will be responsible for monitoring, answering, and responding to calls received through our emergency line outside of office hours. This individual will provide timely and appropriate guidance to patients in the critical postoperative period and, when necessary, escalate cases to the appropriate surgeon.
Key Responsibilities
- Answer and respond to all incoming calls to our after-hours emergency line.
- Listen to the patient's concerns, gather relevant information to provide guidance on proper care, and determine when to escalate the case to the surgeon.
- Respond to incoming emails related to postoperative cases and create cases in Salesforce.
- Create, manage, and close patient cases in Salesforce.
Skills, Knowledge & Expertise
- Advanced knowledge of medical terminology.
- Excellent verbal and written communication skills with diverse audiences (patients, family members, and physicians).
- Superior listening skills with the ability to quickly comprehend instructions in emergency situations.
- Ability to frequently synthesize patient data and implement an appropriate action plan based on the situation (strong critical thinking skills and good judgment).
Job Benefits
- Compensation is fully in USD dollars
- 100% Remote work
- Intercultural environment
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