The Clinical Systems Analyst designs, implements, and maintains information systems related to clinical procedures and quality control. They collaborate with clients to configure software, troubleshoot hardware/software malfunctions, and ensure system enhancements are tested and deployed.
Clinical Systems Analyst
Location
United Kingdom (Remote with travel as required)
Job Purpose
The Clinical Systems Analyst reports directly to the Chief Services Officer. The Clinical Systems Analyst will design and perform all aspects of Information Systems and related activities associated with clinical procedures, quality control processes, performance improvement activities and connectivity to other systems.
Job Duties and Responsibilities
Work collaboratively with clients to plan, install, implement, and maintain hardware and software solutions
Design, manage, and oversee projects and tasks for our clients
Configure, build, document, test, modify, and maintain software applications
Proactively problem solve and determine the best course of action to meet the needs of our clients and their customers
Work closely with end users to troubleshoot, diagnose and correct problems related to applications by identifying malfunctions in hardware and software
Collaborate loosely with client’s technical team to maintain continuity of process
Conduct system enhancements/new features, build, upgrades/quarterly updates and optimisations
Analyse business requirements and translate into system requirements making necessary revisions to system logic
Perform system customisations including the development of alerts/hard stops, data integration, order generation, automation of document entry and enforcement of adherence to workflows
Maintain confidentiality and handle sensitive information in accordance with UK GDPR, NHS Information Governance standards, and applicable data protection legislation, and comply with HIPAA and Canadian privacy and security requirements for all activities and information accessed
Participate in the development of tools and training for end users’ competencies
Ensure clinical upgrades, patches and enhancements are comprehensively planned and tested before applying in the production environment
Establish concise ad-hoc reports
Determine project priorities based on the needs of our clients. Ensure completion of projects in a timely manner to comply with established deadlines. Actively work with Chief Services Officer and clients to determine and or adjust project priorities
Perform and/or oversee ongoing maintenance of the Information Systems and their interfaces, as well as support activities of our clients
Provide technical support to our clients
Provide information and training related to Information Systems to our clients
Problem solves for clients
Develop and maintain good relationships with clients and clients’ staff
Other tasks and projects as assigned by the CEO, or the Chief Services Officer
Job Qualifications
Education & Experience
Bachelor’s Degree
Minimum 5 years of experience in Laboratory Information Management Systems (LIMS), including WinPath, Cirdan, Magentus, InterSystems TrakCare Lab Enterprise, Epic Beaker, or similar platforms
Minimum 5 years of experience supporting Order Communications systems, including ICE, Labgnostics (formerly nPEx), or other healthcare order comms solutions
Minimum 5 years of experience in Clinical Processes
Minimum 2 years of EPR experience to include build, implement, support and hands on end-user experience
Knowledge of clinical standards, documentation methods and existing practices
Demonstrated technical skills and aptitudes related to all computer related activities
Demonstrated ability to understand all laboratory related computer applications, and the ability to learn and apply new applications and programs
Competencies
Ability to handle confidential information
Ability to work independently but also as part of a collaborative team
Ability to work around infectious biological specimens, caustics, toxic chemicals and irritants appropriately and safely
Ability to multitask in a fast-paced environment with rapidly changing priorities
Exceptional verbal, and written communication skills
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