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The Clinical Payments Specialist manages end-to-end investigator payments, ensuring alignment with clinical trial agreements and budgets. They act as a primary point of contact for payment-related queries and perform regular reconciliations and financial reporting.
Who we are
We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.
We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.
Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.
Why Worldwide
We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!
What Clinical Payments department does at Worldwide
The Clinical Payments department is responsible for end-to-end management of global Investigator payments for the clinical sites. The Clinical Payments team is instrumental for the set-up, deployment, management, and close-out of the study payment solutions
What you will do
Responsibilities include end to end management of global Investigator payments for assigned studies including:
Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis
Understand global contract terms, budgets and payment schedules, ensuring that payments to investigative sites are aligned with the Clinical Trial Agreement.
Understand global contract terms, budgets and payment schedules, ensuring that payments to investigative sites are aligned with the Clinical Trial Agreement.
Analysis and presentation of data in a required fashion to various stakeholders
Act as a Channel between the Sites/Clinical research teams interacting with the sites and other functional Leaders
Perform payment reconciliations at mandated intervals.
Complete analysis of budgeted versus actual spend for assigned projects and any other reporting needs as required. Review and discuss with project team.
Develop and provide budgetary forecasts for project teams for investigator payments
Develop and distribute consolidated monthly payments reports detailing the status of paid/unpaid sites in assigned study (s)
Participate in client, and project team meetings
Prepare, participate in and follow up on audits / inspections
Participate in all required applicable trainings
Point contact for all Investigator related queries on assigned studies.
Identify trends in underpayment/overpayments
Evaluate trends and works towards resolution and improvement of revenue cycle processes
Work with financial and clinical departments collaboratively
Research and identify payment discrepancies from various sources
Provide high level of customer service to both internal customers from the global WCT organisation and external sites and sponsors
Skills that you will bring to the role
Excellent written and verbal communication skills
Ability to work independently and as a team member
Strong interpersonal skills in a fast-paced and rapidly changing environment
Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval
Ability to handle multiple tasks, including rapid response in generating new documents, forms and tools
Strong organizational skills, including ability to develop naming conventions and filing architecture
Advanced skills in MS Office applications including Microsoft Word, Access, Excel, PowerPoint and Publisher.
Knowledge and understanding of ICH, GCP and FDA or EU directive regulations (as applicable) as well as local regulatory requirements
Excellent spoken and written English skills as well as fluency of the language of the country of location
Energetic, diligent, customer-oriented
Your experience
At least 2 years’ experience with a CRO/Pharma Company in a relevant job involving qualitative data entry, data validation in Finance, Project Management or Contracts is preferred
Four year college curriculum or university degree OR
Two year college curriculum and one or more years’ experience in office administration or similar position, OR
Skill sets and proven performance equivalent to above
English, written and spoken, advanced level
Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.
We love knowing that someone is going to have a better life because of the work we do.
To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.
Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.
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