Clinical Operations Specialist

Curai Health is pioneering a new model of primary care, unlocked by AI, to address the biggest challenges in care delivery. By deploying machine learning into clinical workflows, Curai enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost.  Easy-to-use and convenient, Curai Health partners with insurers to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco.

Key Responsibilities

Clinic Operations

• Monitor and support clinic function during daytime hours, proactively identifying and communicating operational constraints
• Identify patient treatment gaps and collaborate with clinical leadership to help reassign resources as needed.

• Track operational metrics, workflows, and service levels, escalating issues or delays promptly to leadership.

• Contribute to process improvement initiatives and ensure clinic operations align with compliance standards and internal policies.

Staffing

• Partner with the clinical and operations leadership team to ensure clinician coverage aligns with volume and care needs.

• Triage and respond to real-time staffing issues, including call-outs and unexpected visit surges.

Scheduling

• Manage and maintain clinical schedules across clinician types, ensuring adequate coverage based on forecasted volume and business needs.

• Adjust schedules as needed to accommodate time off, unplanned absences, or changes in patient volume.

• Conduct regular schedule reviews to ensure accuracy and balance.

• Coordinate with provider operations to ensure clinicians are only scheduled in licensed and compliant states.

Quality & Performance

• Identify operational bottlenecks; collaborate with clinical, product, and support teams to improve workflows.

• Monitor and report issues with key performance indicators related to staffing, patient wait times, and operational SLAs in day-to-day work.

• Support compliance with internal policies and regulatory requirements.

Cross-Functional Collaboration

• Work closely with provider operations, medical leadership, and support staff to ensure alignment across teams.

• Actively participate in ongoing process improvement initiatives and special projects.

Other Duties

• Other duties may be assigned as determined by clinic need. 

• Rotating weekends may be required

Qualifications

• Bachelor's Degree in business or a healthcare-related field

• 4 years of experience in healthcare operations, clinical administration, or a similar field (digital health experience a plus)

• Strong problem-solving and decision-making skills, especially in fast-paced or high-pressure environments

• Excellent organizational and communication abilities

• Comfortable using tools like Slack, Excel/Google Sheets, and scheduling platforms

• Experience with provider onboarding, scheduling, or clinical workflows preferred

• Ability to work rotating weekends