Clinical Field Specialist

Join us today and take life to heart!  

CORCYM is a global, independent, medical device company entirely focused on state-of-the-art surgical solutions to fight structural heart disease. CORCYM has a presence in more than 100 countries with approximately 850 employees and ensures strong continuous support to patients, healthcare professionals, and healthcare systems worldwide. 

Who We Are: 
Corcym offers a complete portfolio of surgical solutions with a heritage spanning more than 50 years, leveraging a complete and distinctive set of technologies, capabilities and infrastructure. 

Our Vision: 
is to become the leading company dedicated to Heart Surgeons and their Patients by providing the best solutions to fight structural heart disease. 

Our Mission: 
is to help Heart Surgeons treat Patients better today and in the future. 

Field Clinical Specialist

The Field Clinical Specialist is responsible for providing clinical/technical product support on our products and give training to our and distributor employees. They work closely with the commercial team to support on wet- & dry labs, presentation, congress participation and supporting on Proctor- & Preceptorships.

They addresses customer needs and expectations and develop close relationships with the Cardiac surgeons in their area of responsibility. 

The Field Clinical Specialist becomes a widely-known and trusted brand ambassador for the company and its products.They fully comply with the Code of Ethics and conduct business in a fair and ethical manner. Individuals in this role interpret and enforce company policy, procedures and business practices.

Essential Functions 

Global areas of Focus

• Work in close collaboration with the Field Clinical Director on all activities in the country/region.
• Preoperative, intraoperative and postoperative product support
• Field-based product training activities
• Information dissemination regarding approved labelled indications for use
• In-depth and up-to-date personal knowledge base regarding all CORCYM products
• Field-based information for commercial functions to enhance strategy development
• Consult and coordinate with Field Clinical Director as needed for providing support for scientific and medical inquiries
• Coordinating with the commercial team to build the regional clinical strategy and coordinating the regional mapping in line with the yearly clinical plans

Specific Responsibilities

• Provide intraoperative case coverage for all CORCYM technologies
• Provide product training regarding approved labelled information including intended use, indications for use and target populations
• Build peer-to-peer relationships with leading experts in clinical practice or research relevant to the products in the company portfolio
• Develop a personal knowledge base to be able to respond with credibility and expertise to inquiries regarding all Corcym technologies
• Lead and participate in information dissemination and training activities for internal audiences, new hire training, refresher courses, external audiences at webinars, symposia and medical society meeting activities.
• Organize and support any Proctorship or Preceptorship in the country/region and report all information in the relevant platform
• Provide field-based information including current product use patterns to:
  • Field Clinical Director to refine educational programs
  • Commercial Team to refine commercial strategy
• Transmit inquiries to Field Clinical Director regarding:
  • Off-label use
  • Investigator initiated research proposals
  • Medical Information Requests (MIR)
• Communication of complaints; working as a liaison between distributor/customer and commercial quality

• In due time become a Perceval Clinical Trainer (PCT) and support the Cardiac Surgeon in the Operating theatre
• Be able to read CT-scans and become a CT-scan independent reader.
• Work with our Corcym Customer Platform to share all information relevant to the account and customer.

Communication

• Act as the face of the company in the assigned geography, embodying corporate values and vision.
• Foster a culture of ethical business conduct and compliance with Corcym’s code of ethics.
• Communicate effectively across all levels of the organization.
• Performs other duties consistent with their function as required

Knowledge, Skills, and Abilities

• Ability to constructively ask questions and challenge the status quo, be the change, act and own
• Results oriented; fully understand internal and external customers
• Act with a sense of urgency, think and react fast to a changing environment
• Proven experience in the medical device industry, preferably in cardiac surgery or heart valves.
• Good interpersonal and relationship skills, able to collaborate in team environment.
• Strong work ethic with ability to multi-task and work independently.
• High proficiency in English; additional languages are a plus.
  

Education & Experience 

• Bachelor’s degree in engineering, life-sciences and or advanced clinical degree is preferable.
• Minimum 1+ years field clinical experience, or related role within the medical device or pharmaceutical industry.
• Experience in cardiac surgery or heart valve products is preferred.
  

At Corcym, we uphold a set of Non-Negotiable behaviors that define how we work:  

• We never compromise on patient safety and our integrity. Patients are at the heart of everything we do. 

• We act like Founders and Owners We take ownership, we try new things, and we take results personally. 

• We always look for a better way.  We do not accept “we have always done it this way” as a reason not to improve. 

• We eliminate all unnecessary complexity.  Simplicity and common sense are better than unnecessary complexity and bureaucracy. 

• We focus on what matters.  Concentration of energy is key to our success. 

• We enable the Surgeon of the Future (SOF).  Our focus, insights, innovations, and loyalty are to the surgeons who can be the Surgeon of the Future.  

• We always aim for the highest Quality of Revenue (QOR).  Our choices on accounts, actions and investments are driven by improving QOR. 

• We never let another CORCYMer fail.  We are all responsible for each other’s success.