Clinical Documentation Integrity Supervisor

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Clinical Documentation Integrity Supervisor ensures the competency of Clinical Documentation Integrity Specialist (CDS) staff by participating in on-going quality assurance reviews and skills assessments; collaborates on action plans and timely constructive feedback, as needed, to enhance associate development; leads hiring, training and performance management processes for all CDI associates, coaches, mentors and empowers associates to complete tasks by providing resources and support for expected day to day operations.

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Job Responsibilities: 

• Ensures the competency of Clinical Documentation Specialist (CDS) staff by participating in on-going quality assurance reviews and skills assessments; collaborates on action plans and timely constructive feedback, as needed, to enhance associate development; leads hiring, training and performance management processes for all CDI associates, coaches, mentors and empowers associates to complete tasks by providing resources and support for expected day to day operations.
• Assists in the development of policies, procedures and additional materials for the CDI program.
• Develops/utilizes educational programs to keep CDSs/physicians/service lines/advisor up to date on regulatory changes and/or identified gaps pertaining to specified dx, topics, DRGs, and denials.
• Partners with coding professionals for improved outcomes and initiatives.
• Collaborates with internal and client leadership on action plans, key performance indicator improvement/maintenance, strategizes on program and associate growth and development.
• Assists with oversight and collaboration and our vendor partnership(s) to include optimal software functionality, CDI resources, staffing, client integration, training, auditing, and data validation.
• Assists in report deliverables to client and internal leadership teams with regular and onsite expectations. 

Other Knowledge, Skills and Abilities:

• Current RN Licensure
• Minimum of two years CDI experience
• Excellent interpersonal skills including verbal and written communication skills
• Acute care experience or working in a similar clinical setting
• Flexibility in assignments and workloads based on departmental needs
• Ability to organize and present information clearly and concisely
• Excellent computer and keyboarding skills
• High degree of prioritization skills
• Ability to effectively influence change management
• Critical thinking and action planning abilities
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
   

Required Certification:

• Certified Clinical Documentation Specialist (CCDS) and/or
• Certified Documentation Improvement Practitioner (CDIP) and/or
• Any coding related certifications or other approved job relevant certification
• CRCR Certification, or willingness to obtain within 9 months of hire

#LI-LL1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble