Client Travel Experience Specialist

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

We are seeking organized, client-focused individuals to join our virtual team as Client Travel Experience Specialist. This role focuses on providing personalized support to travelers as they explore vacation possibilities, make selections, and prepare for their upcoming trips.

You will assist with a variety of leisure experiences, including resort vacations, cruises, couples escapes, family trips, group getaways, tours, celebrations, and international destinations. The position is ideal for someone who enjoys working with people, researching options, and keeping details organized.

Primary Responsibilities

• Gather information about each client's vacation needs and priorities
• Explore destinations and identify experiences that match client requests
• Research accommodations, cruises, transportation, excursions, tours, and packages
• Present suitable choices based on preferences, dates, and spending range
• Provide helpful information about amenities, inclusions, and available offers
• Assist with coordinating chosen services through approved supplier platforms
• Organize confirmations, schedules, and essential trip information
• Monitor payment dates, required documentation, and other planning deadlines
• Stay in contact with clients and provide timely updates
• Review reservation information to ensure details are correct
• Support routine adjustments and client questions when needed
• Maintain accurate records of client communications and arrangements

What We're Looking For

• Professional and personable communication skills
• Strong customer-service mindset
• Good organization and attention to detail
• Comfortable conducting online research
• Ability to manage several client requests and priorities
• Self-directed and dependable in a remote environment
• Basic computer, email, and internet skills
• Willingness to learn supplier systems and digital tools
• Reliable internet access and compatible device
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Training & Opportunity Benefits

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• Beginner-friendly onboarding and training
• Supplier platform and reservation education
• Destination and vacation product learning
• Professional certification opportunities
• Access to established supplier resources
• Continued skill and professional development
• Travel-related discounts and industry benefits where applicable
• Virtual team resources and ongoing support