Client Support Specialist

Position Overview

We are seeking dependable, organized individuals to join our remote team as Client Support Specialist. In this role, you will assist clients with researching vacation options, coordinating requested services, and keeping important planning details organized from start to finish.

This opportunity is a strong fit for individuals who enjoy customer interaction, problem-solving, research, and working independently. Previous travel-industry experience is not required. Training and ongoing educational support are provided.

Key Responsibilities

• Gather information about client preferences, destinations, dates, interests, and budgets to better understand their needs.
• Research resorts, hotels, cruises, transportation, excursions, tours, activities, and other available vacation services.
• Assist with arranging selected options through approved supplier resources and organize reservation details, confirmations, schedules, and itinerary information.
• Provide ongoing assistance by answering questions, sharing updates, following up on pending items, and helping with routine changes or requests.
• Review information for accuracy, maintain organized client records, and continue learning about destinations and supplier offerings.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No prior professional travel experience required
• Continued team support and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build customer service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional and customer-focused attitude
• Good organization and attention to detail
• Ability to manage multiple requests and responsibilities
• Comfortable researching information and comparing options online
• Willingness to learn digital platforms and new processes
• Reliable follow-through and strong time-management skills
• Adaptable and resourceful when client needs change
• Self-motivated and able to work independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the U.S., U.K., Spain, Australia, Mexico, or other qualifying regions/countries