Client Support Coordinator (Philippines)

Description & Requirements  

Who We Are  

Intrinsic Digital, Inc. (http://www.intrinsicdigital.com) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing, and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries. 

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: “Intrinsic Digital cares about my well-being” and “I would recommend Intrinsic Digital as a great place to work.” 

Who You Are  

You’re a highly organized and reliable team member who thrives on structure, checklists, and behind-the-scenes support. You love being the go-to for task completion and keeping workflows clean, accurate, and moving forward. You take pride in your precision, responsiveness, and ability to follow processes that support broader team success. 

Only applicants currently residing in the Philippines will be considered.

Qualifications  

• Bachelor's degree in marketing, business, communications, or related field 

• 2+ years of experience in admin support, operations, or client services 

• Proficient in Microsoft Office and/or Google Workspace, including Excel/Sheets, Word/Docs, and PowerPoint/Slides  

• Experience with data cleaning, preparation, visualization, management, and analysis 

• Able to maintain accuracy and meet deadlines in a high-volume, fast-paced environment 

• Strong analytical skills with the ability to review and interpret data to understand tasks and requirements 

• Experience with HubSpot and Asana preferred 

• Background in digital marketing, marketing, or multifamily is a plus 

• Strong organizational skills and attention to detail 

• Excellent written and verbal communication 

• Ability to follow established workflows and meet deadlines 

• Background in digital marketing, marketing, or multifamily is a plus 

Four Must-Have Skills

1. Strong attention to detail - Able to catch errors and maintain accuracy when working with data, reports, recommendations, and campaign details.
2. Analytical and problem-solving skills - Comfortable reviewing performance data, identifying trends or issues, and making data-driven recommendations.
3. Excel/Google Sheets and technical proficiency - Comfortable working with spreadsheets and willing to learn and navigate different platforms and tools.
4. Task and time management - Able to prioritize multiple tasks, meet deadlines, and maintain quality even when managing a high volume of work.

Red Flags for This Role

This position may not be the right fit if you:

• Frequently miss small details or submit work without thoroughly checking it.
• Stay quiet when something is unclear instead of asking questions or seeking clarification.
• Struggle to meet deadlines or require repeated follow-ups to keep work moving.
• Communicate a lot without getting to the point — we value clear thinking, substance, and actionable communication.
• Say “yes” to everything, even when timelines, priorities, or expectations are unrealistic. We value honesty, good judgment, and the ability to push back when needed.

A Day in the Life 

As the Client Support Coordinator, you make sure projects, communication, and client needs stay on track. You manage details, maintain systems, and make sure everything behind the scenes runs with precision and efficiency. 

Responsibilities include:  

• Complete internal tasks that support the success and delivery of client campaigns 

• Keep tracking systems and records up to date to ensure visibility and accuracy 

• Assist with audit processes by gathering data, reviewing details, and flagging inconsistencies 

• Compile, analyze, and interpreting client and campaign data to create accurate reports and identify actionable insights that support performance tracking and decision-making 

• Manage shared inbox requests, responding promptly and routing items as needed 

• Contribute to team efficiency through timely, accurate execution of day-to-day responsibilities 
• Other duties as assigned 

Benefits & Perks  

At Intrinsic Digital, you’ll have a front-row seat at a rapidly scaling company that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business.   

Intrinsic Digital offers a fast-paced, supportive, and diverse culture. 

We offer: 

• Fully remote work setup
• Company laptop & external monitor
• $450 annual health & wellness stipend
• $225 annual health & wellness stipend for child dependents 
• 3-4 weeks of PTO based on tenure
• Paid regular PH holidays 
• A fun, informal monthly event for the whole PH team featuring games and activities where you can earn points to redeem vouchers and gift certificates
• Fun asynchronous virtual events
• All-expenses-paid annual team building activities (past destinations include Boracay)
• A choice of start times between 6 pm and 11 pm PHT
• Night differential & 13th month benefits
• Ability to qualify for quarterly bonuses of up to $850
• Guaranteed yearly performance reviews (with potential for salary adjustments and promotions)