Client Support Advisor (Indigenous Identified)

Location: Australia-wide 
Salary: $71,786 – $78,355 + Superannuation + NFP salary packaging benefits 
Extra leave: 20 days annual leave, 15 days personal leave 
Employment status: Fixed-term to 31 December 2026 (0.6 FTE to full-time) with a strong possibility of extension.  

Job number: 3459 

This is an Aboriginal and Torres Strait Islander Identified Position.   

We strongly encourage applications from Aboriginal and Torres Strait Islander people from all communities and locations across Australia. 

Hey you! 

Looking for a role where you can make a genuine difference every day? 

Join JobAccess, Australia's national hub for workplace and employment information for people with disability, employers and service providers. 

As a Client Support Advisor, you'll help people access workplace supports, funding and employment information that can make a real difference in their working lives. 

No disability employment experience? That's okay! If you bring great customer service skills, confidence using technology and a genuine desire to help others, we'll provide the training and support you need to succeed. 

Work where you work best. We welcome applications from across Australia and offer flexible arrangements from 0.6 FTE through to full-time, including job share, remote, hybrid and office-based options. 

What you’ll do 

As a Client Support Advisor in our JobAccess team, you’ll: 

• Be the friendly voice people turn to when they need support, guidance or help finding the right information. 
• Help employers, people with disability and service providers access workplace supports, funding and employment resources. 
• Answer enquiries by phone and email, using your problem-solving skills to find practical solutions. 
• Process Employment Assistance Fund reimbursements and maintain accurate records across multiple systems. 
• Work alongside a knowledgeable and supportive national team that's passionate about making a difference. 

What you’ll bring 

• A genuine desire to help people and make a positive difference in your community. 
• Confidence communicating over the phone and building rapport with people from all walks of life. 
• Strong digital literacy and the ability to learn new systems quickly. 
• The ability to stay organised, manage competing priorities and solve problems effectively. 
• A collaborative mindset and an interest in disability inclusion, employment or community services. 

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.) 

Why you’ll love working at JobAccess 

We’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do. 

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings. 

You’ll also get  

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits 
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility. 
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University. 
• Wellbeing support - 24/7 access to a holistic employee assistance program 
• Referral bonus - bring great people with you and be rewarded 

Ready to make a difference? Click apply to complete your application. 

Don’t wait to apply! We are reviewing applications as they come in. 

You can view the full position description on the genU careers page HERE. (Only from our careers page.) 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at talent@genu.org.au or 03 5249 6119