Client Success Travel Advisor

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Summary

We are seeking enthusiastic, dependable, and customer-focused individuals to join our remote team as Client Success Travel Advisor. In this role, you will guide clients through the vacation-planning and reservation process while providing personalized service and consistent communication.

Rather than simply coordinating bookings, you will focus on understanding what each client wants from their experience, researching appropriate options, helping organize important details, and providing support throughout the planning journey.

This opportunity is ideal for individuals who enjoy building relationships, researching vacation experiences, solving problems, and delivering excellent customer service. No previous travel industry experience is required, and training is provided.

Key Responsibilities

• Consult with clients to understand their vacation goals, preferred dates, destinations, interests, and budgets
• Research resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences
• Identify and present options that align with individual client preferences
• Guide clients through available choices and answer questions regarding reservation requirements and inclusions
• Coordinate selected arrangements using approved supplier and reservation platforms
• Review traveler information, confirmations, schedules, and other booking details for accuracy
• Maintain communication with clients regarding important updates, deadlines, and next steps
• Assist with routine reservation adjustments and client service requests
• Keep client profiles, communications, and booking documentation accurate and organized
• Stay informed about destinations, supplier offerings, promotions, and industry updates
• Participate in ongoing training and professional development

Opportunity Highlights

• 100% remote environment
• Flexible scheduling
• Training and onboarding provided
• Continued supplier and destination education
• Access to approved booking platforms and professional resources
• Travel-related discounts and industry perks
• Incentive opportunities
• Supportive team environment
• Opportunities to strengthen client service, planning, and industry knowledge

Qualifications

• Strong written and verbal communication skills
• Friendly and professional approach to client interactions
• Customer-service mindset and willingness to assist others
• Strong organizational skills and attention to detail
• Ability to research information and communicate options clearly
• Comfortable using computers, online platforms, email, and digital communication tools
• Reliable internet access
• Ability to manage responsibilities independently in a remote environment
• Willingness to complete training and learn new systems and supplier resources
• Must be at least 18 years of age
• Must reside in and meet applicable eligibility requirements for the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying region