Client Success Specialist

About Punch List Digital

Punch List Digital is a dynamic and forward-thinking agency specializing in digital marketing for the Home Services industry. We drive success through data-driven strategies and innovative campaign management. 

Are you energized by fast-paced work, passionate about digital growth, and thrive when influencing outcomes? At Punch List Digital, we’re looking for a results-driven, persuasive strategist and communicator to lead the charge on client ad performance through dynamic paid search and social strategies.

Why You’ll Love Working Here
• Learn and Grow: Get hands-on experience across SEO, Google Ads, and local marketing tools with coaching and professional development.
• Own Your Work: Manage your own client portfolio with guidance from experienced digital strategists.
• Team Collaboration: Partner closely with SEO, Paid Ads, and Web teams that genuinely enjoy solving problems together.
• Flexibility: Work remotely from anywhere in the U.S. with a team that values balance and trust.
• Performance Recognition: Your results are noticed and rewarded through clear goals and supportive leadership.

What You’ll Do
As a Client Success Specialist you’ll be the main point of contact for clients—helping them understand campaign results, coordinating projects, and making sure their digital marketing delivers measurable results.

Key Responsibilities
• Welcome and onboard new clients, setting expectations and project timelines.
• Build and maintain strong client relationships through regular calls and updates.
• Translate performance data into simple, actionable insights.
• Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
• Help manage Google Business Profile and Local Services Ads accounts.
• Support website updates and approvals for client campaigns.
• Participate in team discussions to improve client experience and internal processes.

You’ll Succeed Here If You…
• Enjoy connecting with people and helping them understand complex ideas.
• Take initiative and can organize your work independently.
• Thrive in a flexible, fast-paced, and collaborative environment.
• Are curious about digital marketing and eager to learn more each day.
• Appreciate a team culture that’s kind, accountable, and open to ideas.

What You Bring
• 1–3 years of experience in client service, account management, or digital marketing.
• Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest).
• Excellent written and verbal communication skills.
• Strong time-management and follow-up skills.
• Bonus: Experience working with home services or small business clients.

Compensation & Benefits
• Base Salary: $65,000–$85,000 (depending on experience)
• Quarterly Bonuses: Based on client satisfaction and retention
• Remote Work: Flexible schedule and location
• Career Growth: Defined Career Growth Path
• Benefits: Health insurance, paid time off, and development resources