Client Services Specialist

Job Title: Client Services Specialist
Department: Shared Services
Reports To: Shared Services Manager
Location: Any Selerix location

Job Summary

The Client Services Specialist is the foundational role in the Shared Services function — responsible for executing routine, well-defined tasks that support the delivery of a seamless client experience across Selerix. This role exists to create capacity for System Configuration analysts, Client Success Managers, Data Services specialists, and others to focus on work that requires their deeper expertise.

This role is the primary entry point into the Selerix Client Success organization. Team members who excel here develop broad platform familiarity and operational discipline that prepares them to move into specialized roles across the organization over time.

Key Responsibilities

• Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step, ensuring the submitting team can depend on consistent, error-free output.
• Identify and communicate ticket ambiguity before starting work, asking clear, specific questions that resolve scope uncertainty without requiring back-and-forth escalation.
• Escalate tasks that fall outside defined Shared Services scope promptly and with sufficient context, so the submitting team can redirect efficiently without delay.
• Document completed work in a way that supports quality review, providing a clear record of what was done and flagging anything that appeared inconsistent or unclear in the source material.
• Follow defined processes without shortcuts or improvisation, flagging process documentation gaps when a step doesn't match actual system behavior.
• Build working familiarity with the Selerix platform across assigned task types, developing broad knowledge that prepares team members for specialized roles over time.
• Participate in training for new task types as they transfer into Shared Services scope.
• Share learnings about task types, platform behavior, and common errors with teammates.

Qualifications

• 0–2 years of professional experience in an administrative, operations, or data entry role.
• Experience working in a structured process environment with defined procedures and quality standards preferred.
• Experience with benefits administration platforms or HR technology a plus but not required.
• Strong attention to detail, with the ability to follow multi-step processes accurately and catch errors in source material.
• Clear written communication and the ability to ask specific, useful questions when information is incomplete.
• Comfort with technology and the ability to learn new platforms and systems quickly.
• Familiarity with ticketing or project management systems (Monday.com, Jira, Zendesk, or similar) a plus.
• Prior experience in a call center, shared services, or business process outsourcing environment a plus.
• Associate's or bachelor's degree preferred, or equivalent professional experience.

Must be eligible for US employment

We offer the following benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid holidays
• Tuition Reimbursement
• 401K (with match)
• Basic Life
• Long-Term Disability