Client Services Director

This is a remote position.

Our client is looking for a Client Services Director to lead their account management function and ensure consistent performance against clearly defined KPIs. This role is central to client retention, revenue stability, and team execution.

They operate within the digital marketing space and have built a strong reputation over the past few years by delivering measurable growth for clients through structured, performance-driven strategies.

This position focuses on managing and scaling the account management team, overseeing high-value client relationships, and maintaining accountability across revenue and service metrics. The ideal candidate is confident leading teams, comfortable with revenue ownership, and experienced working directly with executive-level stakeholders.

Responsibilities

• Lead and oversee the account management team to ensure KPI alignment and delivery
  

• Monitor performance across accounts and proactively address risks or gaps
  

• Manage and optimize processes tied to client retention and satisfaction
  

• Ensure consistent communication standards across all client interactions
  

• Oversee accounts with monthly recurring revenue ranging from $3,000 to $6,000
  

• Manage total MRR portfolios between $20,000 and $100,000 per individual
  

• Collaborate closely with leadership to align client strategy with business goals
  

• Support team development, coaching, and performance improvement
  

Requirements

• Minimum of 3 years of experience within digital marketing agencies
  

• Proven experience managing client accounts and account management teams
  

• History of long-term tenure, ideally multiple years within the same agency
  

• Strong understanding of recurring revenue models and performance metrics
  

• Comfort working directly with CEOs and senior executives
  

• Strong leadership and people management skills
  

• High-level verbal and written communication skills
  

• Professional presence with clear and confident spoken English
  

• Comfortable in consultative and revenue-focused conversations
  

• Ability to manage multiple priorities in a fast-paced environment
  

Benefits

• Full-time position
  

• 100% remote role
  

• Opportunity to lead and scale a core client-facing function
  

• Exposure to high-level decision-makers and strategic initiatives
  

• Long-term growth potential within a performance-driven organization