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The Client Performance Analyst acts as a primary liaison between clients and internal departments to manage inventory performance, reporting, and operational expectations. They are responsible for monitoring KPIs, preparing performance reviews, and resolving account-level issues to identify systemic trends and improvements.
The Client Performance Analyst serves as the daily point of contact for internal and external clients regarding all aspects of servicing client inventory, including performance, operations, and reporting. This individual will serve as a liaison between external clients and internal Rausch Sturm departments to clarify and communicate the expectations of both groups to ensure that they are aligned and that they are operationally feasible. The Analyst will also monitor the performance of client inventory and identify successes and areas of opportunity. Position will require an individual who has strong critical thinking skills and the ability to analyze data.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.
Required Skills/Abilities:
Education and Experience:
Physical Requirements:
Work Environment:
This is a remote position.
Schedule:
Monday through Friday, 8am – 5pm with flexibility to meet business needs.
Benefits:
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(K) Retirement Program with Company Match
Paid Time Off (PTO)
Employee Referral Program
Volunteer Time Off
Bonus program
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