Client Ops Associate Supervisor

The Associate Media Supervisor L4 actively supports and leads the operation of a wide range of financial and billing processes for clients/agencies that include different levels of complexity, always looking for efficiency, precision, and the minimum level of error possible

• Supports Onshore operation from a Senior Functional perspective and oversees the overall execution of a mid-size team for mid and high-profile accounts.
• Leads billing and financial processes: Billing Status, Delivery Confirmations (D/Cs), Client Invoice Creation & Draft Billing Report                                                              
• Leads and oversees the creation of Budget Reports​, Retainer tracking, Budget recon, Monthly Budget Tracker
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart
• Leads onboarding for new team members.
• Support documentation efforts for the craft.
• Guarantees SLAs and accounts evolution, supports critical tasks, guarantee operational excellence, adopt processes standards
• Execute 1:1 meeting with the team to identify opportunities, gaps and develop an action plan
• Give appropriate feedback to the Director and the Associate Director about the team’s needs, opportunities and success

• Outstanding Communication
• Attention to detail & accuracy
• Initiative
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Continuous learning
• Collaborating with others
• Strong problem-solving and analytical skills
• Self sufficiency
• Microsoft Office: Advanced Excel
• Leadership experience