Client Manager- Large Law Firms
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AI Summary
Are you motivated by building trusted partnerships with large law firms and helping them achieve better outcomes through technology?
Do you enjoy owning complex accounts and shaping growth through consultative, insight‑led selling?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
As a Client Manager on the Large Law Team, you will own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value. You will partner closely with customers to understand their priorities and position LexisNexis solutions as business‑critical tools that support legal practice, knowledge management, and firm operations. This role combines strategic account ownership with consultative selling to drive retention and expansion.
Responsibilities
- Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions
- Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations
- Position LexisNexis legal research, analytics, and AI‑enabled workflow platforms as essential solutions aligned to client practice groups and operational goals
- Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs
- Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships
- Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies
- Provide structured feedback to internal teams based on client insights and usage patterns
Requirements
- Experience managing and expanding complex B2B SaaS or technology accounts within large law firms or professional services organizations
- Strong executive presence with clear communication, organization, and cross‑functional collaboration skills
- Demonstrated ability to negotiate contracts and close business in a team‑based selling environment
- Proficiency with Salesforce and sales enablement tools such as Gong, Seismic, and Outreach
- Comfort using generative AI tools such as Microsoft Copilot or ChatGPT to support productivity and insight generation
- Willingness to travel up to 20%, including day and overnight travel
Work in a Way that Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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